Technical Success: Rapid Field Services At Scale

Complex Client Request

• 1 Project Manager • 1 Month • 1,000-plus Retail Stores • 30,000 Work Orders

When a well-known sales and marketing outsourcing company approached Field Nation, in June 2013 to help them conduct a nationwide audit initiative that involved thousands of major retail stores, multiple projects and 30,000 work orders, the strength of the online platform proved ready. Led by a single project coordinator and three dispatchers, deadlines for paperwork submission were created with non-payment for missed dates or times on the line. A maximum number of work orders per provider was also enacted, and a hard cap was established to meet all audits in only one month.

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