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N-able's newest white paper, The 7 Keys to MSP Success, from N-able Technologies, reveals how the world's most successful and profitable MSPs deliver consistent, repeatable, scalable services with optimal efficiency — and dominate their market. N-able works with over 2,500 MSPs around the world. Over the past 12 years their top-performing partners consistently grow profitable, scalable businesses with recurring revenues and improved business valuations. In this paper, the experts at N-able boiled down their observations, and 10+ years of experience working with top MSPs, to seven key success factors.
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Your PSA's Role In Improving Your CRM
In this 2-minute video testimonial, Rick Kroll, operations manager at InvisiMax, talks about how his PSA solution not only gives his MSP business CRM functionality, but also how it has helped his company prioritize multiple simultaneous customer service requests.
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The #1 Missed Managed Services Opportunity
By Jay McCall, networking & managed services editor
I recently spoke with several managed services vendors, and I asked them this question: "What's the #1 recurring revenue opportunity that solutions providers miss?" I learned a lot of good information from their answers, but the one answer they all had in common surprised me: BYOD (bring your own device).
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Disaster Recovery Need Drives This MSP To Adopt New BDR
By Axcient
With Axcient, Gaeltek now has an easy-to-manage, all-in-one backup, business continuity, and disaster recovery solution, along with an unwavering confidence that clients' data is protected.
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Looking Beyond Bits And Bytes
By Intronis
Most clients expect their managed service provider to offer a completely integrated IT solution — including safe and reliable backup and recovery. However, building a secure, comprehensive backup service is expensive in terms of both dollars and time — not to mention the burden of implementation and ongoing maintenance.
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Get Rid Of Your VDI Misconceptions Once And For All
By Jay McCall, networking & managed services editor
Back in March, I discussed VDI (virtual desktop infrastructure) in a video blog post called "Should VDI Be Your Next Big Move?" In my previous post I touched upon the projected growth for this technology as well as the controversy around the technology. Since writing that last piece, I’ve been trying to learn more about VDI and better understand what makes it so controversial. I recently spoke with the CTO from a networking systems integrator company who finally set me straight on this topic.
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Why You Should Get CompTIA Cloud Essentials Certified Now
By Terry Erdle, executive vice president, skills certification, CompTIA
Achieving this industry certification is a good first step to demonstrating to your customers that you're knowledgeable about a topic they're very interested in.
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Promark Technology Adds NexGen Storage To GSA Schedule
NexGen Storage recently announced that its products are now available through Promark Technology's Government Service Administration (GSA) schedule. NexGen provides a midrange shared storage solution that offers both Storage QoS for managing performance and Service Levels to guarantee performance for mission-critical applications in mixed-workload and virtual server environments.
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IT Service Provider Recovers A Decade Of Lost Tax Data With Intronis
Electronic and Computer Specialties of California was contacted by a client CPA firm when a key tax program stopped working. They learned that an employee wanted to remove the tax program from an old computer. Rather than uninstall the program in question from the computer, the employee deleted a related folder from the server that stored 10 years of programs and data.
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