Alan Weinberger, the founder, chairman, and CEO of The ASCII Group for three decades, talks with Jameson Publishing and Business Solutions magazine president Jim Roddy in this exclusive Executive-To-Executive interview. In this interview, Weinberger provides his perspective on changes in the channel, the future for managed services, the importance of total solution providers, and core business principles VARs and MSPs should heed.
Regarding the rise of cloud-based technology, Weinberger says, “‘Only-cloud’ is not the answer. It might not be the answer from a technical point of view, but it’s also not the answer from a business point of view. For example, if you don’t see your customer face-to-face and spend the year just doing everything remotely, the customer forgets who they’re dealing with. And some better face can come along, some friend can come along — out of sight, out of mind. So I think the consensus is you should have some face-to-face, local activity with your customers.”