By Justin Crotty, Senior Vice President and General Manager, NetEnrich, Inc.
No doubt about it, IT is evolving. Virtualization, cloud, mobility, and a whole host of trends ranging from BYOD to BYOC to BYOA, and now even DYOA, or develop your own app, are shaping the modern enterprise, and driving IT organizations to identify new and innovative ways to manage their increasingly complex IT operations.
SMBs, and a now a growing number of mid-market enterprises, are turning to the IT channel for much-needed assistance in this endeavor. Yet, in many cases, the needs and requirements of these IT enterprises have evolved beyond what MSPs and solution providers are capable of delivering, using a standard remote monitoring and management (RMM) tool. What is required is a comprehensive IT operations platform and a flexible mix of services that address the various requirements of a diverse client base.
Fact is, up until recently, MSPs and solution providers were able to put together an IT operations management solution based on tools from a variety of vendors, to meet the unique business requirements of their end-clients. Yes, it was a bit fragmented, but it worked ... then. Now, this multi-vendor approach to IT operations management won’t cut it. Businesses want more visibility, flexibility, performance, scale, and security within their network. They want it all and they want it now.
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