Study says 70 percent of agencies suffer significant downtime that interferes with workload
Eighty percent of Federal IT pros cite data center reliability as a top agency priority, but only 19 percent are completely confident in their agency’s ability to meet their most critical uptime and failover SLAs, according to the latest study from MeriTalk, underwritten by Symantec.
Findings revealed that a full 70 percent of agencies experienced downtime of more than 30 minutes in the last month, and 90 percent of field workers say the downtime affected their ability to do their jobs.
Federal IT professionals are certainly cognizant of the challenges; with 69 percent saying that downtime of more than 30 minutes is unacceptable and only 23 percent giving their agency's data centers an “A” for effectively delivering the right information and resources to the right users on a daily basis.
The Drive to Thrive report surveyed two audiences — federal field workers (employees who spend at least 50 percent of their time in the field/away from a federal office) and federal data center leads/professionals.
In a release, MeriTalk, a public-private partnership focused on improving the outcomes of government IT, notes other report highlights:
“Federal field workers are dependent on instant information access to do their jobs — from food inspection and traffic control, to healthcare and disaster aid,” says Rob Potter, vice president, federal, Symantec. “Agile data centers — that optimize storage and ensure 24/7 availability, while accelerating virtualization and cloud adoption — are critical for efficient government operations and service.”
The problem is that federal IT professionals say they only have 56 percent of the data storage, 52 percent of the computational power, and 45 percent of the personnel they need to provide a truly reliable and agile data center. They cite greater bandwidth, security, and senior leadership support as the top factors in improving data center agility.
“Nobody’s going to give up their umbrella if the roof keeps leaking,” said Stephen O'Keeffe, founder, MeriTalk. “The mission trumps IT savings. FDCCI is DOA unless DCs are G2G.”
Click here to view the infographic reflecting results of the study.
Click here to download the full study.