The Hotel Industry's Unique BDR Needs

Hotels make sure people from all walks of life have a comfortable place to stay while they’re traveling. Each guest needs a clean, quiet room to sleep in and a bed with fresh sheets. At the same time, the same guest might want room service at any time, day or night, and he or she probably expects Internet access, television, a telephone, and so on. Meanwhile the hotel staff needs security and a way to manage all the systems required to live up to these expectations.

In the case of large hotel chains, providing the systems that allow for these amenities and management requirements is just the beginning because these needs aren’t restricted to a single property. Every property in the chain has to be taken care of and for large hotel groups, this could be thousands of locations.

In some cases, each property depends on its own server to control and manage everything that’s happening in the hotel. Larger chains might have hundreds or even thousands of servers across the country handling things like check-ins and check-outs, customer management, billing and financial transactions, communications, and so forth.

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