White Paper | April 26, 2012

The 7 Keys To MSP Success

Source: N-able Technologies Inc.

In any industry there are top-tier businesses that get the lion’s share of media coverage, accolades and dominate their markets.

Think "oil and gas" and chances are ExxonMobil or BP come quickly to mind. Say "portable music" and iPod is likely number one. For "Office computer", Microsoft is probably at the top of your list.

These companies enjoy both market and mind share. They didn’t get to their dominant position through good luck or random chance. They dominate because they consistently follow best practices in their respective industries. They are guided by a clear vision and they plan for success, every day.


The managed services sector is no different. N-able works with over 2,500 MSPs around the world. Over the past 12 years we have seen how our top-performing partners consistently grow profitable, scalable businesses with recurring revenues, and achieve improved business valuations.

In this paper, we’ve boiled down our observations and 10+ years of experience working with top MSPs to seven key success factors.

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