The Most Important KPIs For MSPs

By Ed Mana, Technologist, Technology on Demand and ASCII Group Member Since 2011

When you think of Key Performance Indicators (KPIs), there are a plethora of metrics you can monitor within your MSP practice. In my experience as an MSP, and also as a consultant to other MSPs, I have found the following work well:

• Total Sales
• Total Quotes
• Total Profits
• Total Money You Owe
• Total Money Owed To You
• Tech Utilization

These totals can be reviewed weekly, monthly, quarterly, and yearly. Keep in mind, it’s important to review the same time period for one- to two-year periods to get a clear picture of where your business is today versus the prior period(s). This process is also helpful in forecasting your business’s future. As the saying goes: “you can’t know where you’re going until you know where you’ve been.”