The MSP Playbook

The MSP Playbook provides the guidance and resources required to fully establish a Managed Services practice. This process guide is designed to help both existing Managed Service Providers, as well as new organizations establishing Managed Services as a new business unit.

Designed to accelerate "time to market", this process document focuses both on business & technical components. Business sections include the development and pricing of service offerings, organizational structure, and sales & marketing. Technical sections include structuring and maintaining both a service desk (help desk) and a network operations center (NOC), along with detailed information on planning, implementation, and internal processes.

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