Case Study

The Office Of City Treasurer Achieves Efficiency In The Midst Of Economic Crisis

In the recession's aftermath, a growing number of municipalities across the country are struggling as revenue declines and debt increases. Treasurers are being challenged to "do more with less." That is, they must find a way to continue collecting and depositing payments while decreasing the cost of doing so.

The City of Harrisburg in Pennsylvania processes over 1,000 payments a day. These revenue sources vary from city and school real estate tax bills to utility payments and parking tickets.

Employees opened incoming mail on an OPEX Rapid Extraction Desk and manually sorted the contents into piles. A full staff of accounting clerks and cashiers processed these piles of payments by hand while serving walk-in customers at the same time.