Newsletter | April 15, 2014

04.15.14 -- The Ultimate Guide To As-A-Service

Business Solutions

In This Issue:

Growing Internet Of Things Means Growing Opportunity For Solutions Providers
By Bernadette Wilson
By Bernadette Wilson The Internet of Things gives solutions providers an expanded opportunity. It enables them to grow into the role of their customers’ single, trusted advisor and manager of all IT systems and solutions inside — and outside — of the office.
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Featured Articles
The Ultimate Guide To As-A-Service
The transition to an as-a-Service model is probably the biggest change your business has ever faced. It’s a huge undertaking, and it can be daunting. Don’t try to go it alone.
As-A-Service Notes & Best Practices For Retail VARs
Don’t make the same mistakes others before you have. Leverage every resource possible to shorten your learning cycle and avoid common mistakes.
Video In Contact Centers: How WebRTC Can Help
Web-based customer service, either of the self-help or live chat variety, has offered a reprieve for consumers who want better service and companies that want greater efficiency without sacrificing customer experience. That option is about to get even more attractive as the Web real time communications (WebRTC) protocol gains ground.
4 Things You Have To Know About Encryption For Backup
Encryption is becoming a more significant topic as many companies struggle to meet compliance requirements and keep their data secure. It is in demand more than you might expect, including for various website security functions and backups — which are another important area to consider using encryption on.
MSPs Changing Roles: Managing Devices To Managing User Experience
Alistair Forbes, general manager at GFI MAX, shares insights on how managed services providers (MSPs) can help their customers leverage cloud services while continuing to engage with those customers and solidifying their role as trusted business advisors.
Customers Like Managed Services — So Why Don't They Use Them More?
CompTIA’s study on managed IT services reveals opportunities for market growth through customer education. The study shows that users of managed IT services are highly satisfied with the services they’re currently receiving, but at the same time, growth in the sector is only modest.
Nobody Wants To Be Your Guinea Pig
Testimonials can show you are an established, successful solutions provider.
The MSP Automation Breakthrough
How to automate more tasks, increase productivity, improve customer satisfaction, and reduce risks (with the same technician headcount).
Most Popular News
GFI MAX Releases April Webinar Schedule
Government IT News For VARs
The ASCII Group Provides First Guide To Managed IT Services Sales Tax
Healthcare IT News For VARs
  A CompTIA Trustmark can help you demonstrate that your business adheres to industry best practice. Your business's reputation is too important to be left to chance. Earning a CompTIA Trustmark will show potential customers that you have the dedication, knowledge, and resources to provide a quality service. Learn more.
Featured Event
Channel Transitions
West | April 29th | Santa Ana, CA
East | July 22nd | Boston, MA
Midwest | Oct.7th | Chicago, IL
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as-a-Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.
Only $199 for world-class education and networking.
Visit the Channel Transitions website for more information.
Industry Events
Channel Transitions West
Tuesday, April 29, 2014
Santa Ana, CA
MAX Conference
September 8 to 10, 2014
Orlando, FL
Featured Products And Services
AXIS M50 Network Camera Series
AXIS M50 Network Camera Series
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Axis Communications
DISC Behavior Profile
DISC Behavior Profile
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HX3 Wearable Computer
HX3 Wearable Computer
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