The Internet of Things gives solutions providers an expanded opportunity. It enables them to grow into the role of their customers’ single, trusted advisor and manager of all IT systems and solutions inside — and outside — of the office.
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Make your life easier, brand everything as your own and manage everything in a single platform — your customers can serve themselves - via your website, Twitter, or email.
Web-based customer service, either of the self-help or live chat variety, has offered a reprieve for consumers who want better service and companies that want greater efficiency without sacrificing customer experience. That option is about to get even more attractive as the Web real time communications (WebRTC) protocol gains ground.
Encryption is becoming a more significant topic as many companies struggle to meet compliance requirements and keep their data secure. It is in demand more than you might expect, including for various website security functions and backups — which are another important area to consider using encryption on.
Alistair Forbes, general manager at GFI MAX, shares insights on how managed services providers (MSPs) can help their customers leverage cloud services while continuing to engage with those customers and solidifying their role as trusted business advisors.
CompTIA’s study on managed IT services reveals opportunities for market growth through customer education. The study shows that users of managed IT services are highly satisfied with the services they’re currently receiving, but at the same time, growth in the sector is only modest.
A CompTIA Trustmark can help you demonstrate that your business adheres to industry best practice. Your business's reputation is too important to be left to chance. Earning a CompTIA Trustmark will show potential customers that you have the dedication, knowledge, and resources to provide a quality service. Learn more.
West | April 29th | Santa Ana, CA
East | July 22nd | Boston, MA
Midwest | Oct.7th | Chicago, IL
Channel Transitions, powered by Business Solutions Magazine, is a one-day education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the "as-a-Service" model. The event will feature real-world, nuts-and-bolts, headaches-and-heartaches discussions and success stories on the transition.