By Mark Glowacz, Owner, Tydan IT, ASCII Group Member Since 2011
A common conversation among managed service providers (MSPs) seems to be about the service portfolio. What do you include? Do you have tiered plans — silver, gold, and platinum? The answers can be difficult to nail down, especially when you research the variety of models in use.
Managed service delivery is about efficiency and keeping your costs predictable. The following five solutions are very well suited for managed services and are great starting points for a service portfolio. If you find yourself faced with a client’s hardware and software that doesn’t fit your service portfolio, it is perfectly acceptable to replace it with solutions that do.
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