News | June 18, 2012

Tigerpaw Software Announces Powerful New Version - Tigerpaw 12

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Focus on Enhancements to User Interface, Database Clean-up and Performance

BELLEVUE, NE Tigerpaw Software Inc., a leading developer of business automation and service management software announced today the release of Tigerpaw 12. This release offers a cleaner, more streamlined version of Tigerpaw, which was refined to be even more intuitive in order to work the way customers use it in their businesses every day.

Largest Design Session in Tigerpaw’s History Drives Change
Three of the six enhancements in Tigerpaw 12 came out of a live design session at the company’s last national user conference. During the session, hundreds of users provided their insights regarding enhancements to Tigerpaw via text messaging and polling software. This live design session further expands the user-driven model used by Tigerpaw, which includes frequent meetings with their Customer Advisory Group (CAG). CAG members help refine suggestions given to Tigerpaw via various channels into an actionable development plan for each new release.  

“We take pride in listening to our customers, and this release was completely driven by user feedback,” said James Foxall, President of Tigerpaw Software. “Whether submitted through our community, our feedback process, CAG or as part of the Tigerpaw Live Design session during our last user conference, our developers addressed over 500 user requests in Tigerpaw 12.”

Key advances in Tigerpaw 12 include:

  • Updating Service Orders from a Task - Save time by updating key service order information from the task.
  • Viewing Service Orders for Associated Technicians - Display all of the service orders assigned to a technician as an associated tech on the Service Orders list view.
  • Renaming Price Book Items - Better manage your price book with the ability to rename price book items by changing their Item ID. 
  • Hiding Inactive Reps – Gain efficiencies when assigning reps in Tigerpaw as inactive reps, which are no longer visible in the drop down menus throughout the software.
  • Merging Contacts Easily - Clean up the company’s database by merging contacts for the same account.
  • Getting Things Done Quickly - Achieve even faster results with Tigerpaw's enhanced performance - now Tigerpaw is more responsive than ever.

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About Tigerpaw Software, Inc.
For more than 25 years, Tigerpaw Software has designed industry leading, business automation software to help people manage technology businesses more efficiently. Tigerpaw is a comprehensive tool for helping IT, telephony, security, Audio/Video and POS businesses increase growth and make informed business decisions. More than 35,000 smart technology providers have substantially grown their businesses with Tigerpaw. This award-winning solution enables businesses to manage, automate and integrate business functions including service, accounting, CRM, inventory, sales, marketing, purchasing and workflow within one easy-to-use system.

To learn more about Tigerpaw 12, contact Tigerpaw by phone at 800.704.9009; via email at info@tigerpawsoftware.com; or visit www.tigerpawsoftware.com/products/latest-features.aspx.

SOURCE: Tigerpaw Software, Inc.

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