Tips For Building Scalable And Profitable NOC Relationships

By Justin Crotty, Senior Vice President and General Manager, NetEnrich, Inc.

The relationship that a solutions provider or MSP (managed services provider) has with its NOC (network operations center) provider is critical to its success in IT operations management. Fact is, most solutions providers and MSPs want an experienced IT operations provider, a true partner who can deliver high-value services to both SMB and enterprise accounts. And, there are many ways that this partner can drive return on investment for the organization:

• Providing the ability to scale. To be successful over the long term, a solutions provider or MSP must be able to serve more clients without bringing on additional staff or adding to their fixed costs. The right NOC can help them achieve this with lower cost and investment than would be required to scale the business in a DIY scenario.
• Becoming an extension of the solutions provider’s team. The right NOC can free up high-priced engineers to focus more strategic tasks and responsibilities vs. fighting low-level fires and wasting time on technical tasks that do not provide a return for the cost of the engineer.

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