Guest Column | June 5, 2013

Top 7 Most Overlooked Professional Services Automation (PSA) Features

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By Suzy Kratochvil, Director of Training and Education, Tigerpaw Software

The right tools and technology can be the difference when it comes to maintaining your competitive edge, positioning your business for growth, and doing more with less in today’s dynamic and always changing business environment. 

  1. Scalability to support your growth – When selecting resources and technology tools for your business, be sure that they are scalable and ready to support your future growth. Flexible solutions that can change as your business needs evolve without a lot of customization and allow you to add functionality to enable new processes are ideal for growing companies.
     
  2. Automated workflow notification - Who doesn’t want to increase efficiency, reduce errors, and improve customer response times? Creating process supporting workflow is the answer. Whether it’s creating a purchase order, monitoring SLAs, or an inventory item approaching critical levels, workflow notifies employees and triggers a specific set of events.

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