Top 8 Trends For Field Service In 2015

By Joanna Rotter, content marketing specialist, MSI Data

Today’s enterprise world is fast becoming based on a service economy. With ever advancing technologies and more options and resources to choose from, customers no longer want to buy just a product … they want an experience. That means businesses need to provide quality service encounters that make customers feel like they’re valued and in good hands.

The Top 8 Trends Field Service Business Should Be Following This Year

1. Mobile Continues to Enable Worker Productivity. According to TSIA’s Field Services Benchmark Survey, 81 percent of companies have implemented mobility platforms in the field.  So, while, mobile for field service workers isn’t a new trend, it’s not going away anytime soon. This year, expect to see significant improvements in dispatch and scheduling, data capture, service history detail and knowledge management, and reducing the learning curve for new hires with the help of mobile devices and apps in the field.
    
2. The Internet of Things (IoT) Will Automate Equipment Preventive Maintenance. As equipment becomes enabled with built-in sensors and alerts, service companies can automate maintenance based on M2M (machine-to-machine) communication. In the future of equipment IoT, a part on the equipment could activate a maintenance work order, which could be automatically scheduled and dispatched without any human interaction.

IoT allows equipment manufacturers and dealers to fully realize the potential for automated service, with preventive maintenance at its core. Service departments will enjoy simpler maintenance management with faster, more accurate service visits, less equipment downtime, and longer equipment lifespans.

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