Article | November 6, 2013

Troubled HealthCare.gov Launch Offers MSPs, VARs Many Lessons

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By Manny Veiga, Intronis, Inc.

You may be tired of hearing the word "glitch" and how the deployment of the Affordable Care Act's (ACA) HealthCare.gov website has been riddled with them. However, the troubled launch of the online marketplace continues to offer lessons for MSPs and VARs. One of the latest takeaways involves the importance of developing business continuity plans to address risk.

Down and out?                        
Last week, HealthCare.gov faced a new problem: a data center outage. A critical data center operated by Verizon Terremark went down on October 27, disrupting consumers' ability to enroll in health care plans, Politico reported. While officials, including Department of Health and Human Services (HHS) Secretary Kathleen Sebelius, claim that the site is back up and running, some disagree.

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