Values And Culture

By Hardin Byars, executive coach with HTG Peer Groups

Dear Coach: Our core values are posted all over the office, and we take the time to go over them with every new employee; but, I still see behavior inconsistent with our values. What can I do?

Most of the time people behave the way they are taught to behave. Let me give an example based on a humbling personal experience.

A few years ago I was leading a technology consulting firm and two of our core values were “People” and “Balance.”

My leadership team and I were preparing for an upcoming all-company meeting and discussing who would receive the various awards to be distributed at the event. The highest award we gave – and it was accompanied by a nice check – was to the consultant who had the most billable hours in the quarter.