Case Study | August 15, 2012

VAR's POS Upgrade Leads To 30% Increase In Throughput For Grocery Chain

Source: CognitiveTPG
Super Value Foods TPG

Problem

Super Value Foods is a 14-store chain of grocery stores located in Nassau, Bahamas. The stores average between 12 and 16 lanes in each store with a high volume of transactions. Three years ago, the chain embarked on a plan to upgrade the POS registers in all of the stores. Their high volume was creating issues with throughput due to using old POS technology and network infrastructure. Indeed, the registers would lock up during high volume periods, or not print receipts for customers because of timing issues. POS VAR Datatek has been working with the chain in various capacities over the last 12 years and got the call to implement a new system.

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