VAR's POS Service Leads To 18% Sales Growth
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Postec, Inc. is a provider of POS systems for hospitality and retail environments. The VAR offers a service it calls Vigilix, created to remotely monitor and troubleshoot POS systems. Vigilix allows Postec support technicians to respond to emerging technical issues before they create disruption to the customer's business processes. Vigilix also has been a significant factor in the VAR's expected 18% sales growth in 2007.
Postec recently performed a complete POS upgrade for a restaurant chain. The chain was experiencing problems with excessive voids, cancelled sales, and other transactions, all of which indicated dishonest employees. A major part of the problem was that the restaurant was finding out about suspect transactions too late, as sales reports were based on the previous day's business. Therefore, the restaurant chain was looking for a solution that could provide timely alerting to potential problems.
As part of the solution, Postec installed Micros RES POS terminals with its Vigilix support service. In addition, at the request of the restaurant owner, the VAR created custom programming for Vigilix in order to manage unique monitoring parameters and provide alerts. This functionality was added to solve the problem of excessive voids and cancelled sales. Postec also created parameters to monitor excessive tips, a sign that employees could be dishonestly increasing tip amounts. Today, when these events occur, the alerting and reporting system immediately sends a text message to the restaurant owners.
To perform remote troubleshooting of the customer's POS systems, Postec turned to NetSupport Manager (NSM) Gateway, by NetSupport. NSM Gateway allows authorized Postec technicians to remotely access customers' POS systems without compromising network firewalls by opening ports. In addition, Postec uses NSM Gateway to take inventory of its customers' POS systems.