Success Story: Verint And A Top 25 US Bank

Recently, the Bank launched a program to enhance the security of its customers, employees, and communities. As part of the initiative, the Bank sought to move from VCR-based video surveillance to more reliable and efficient DVRs. The advantages of digital video recording were clear. VCRs require on-site personnel to view video and manage the individual devices, and they record on tapes that can be easily corrupted, lost, or destroyed. By contrast, DVRs can be networked for centralized management, video viewing, and video storage, and digital video can be integrated with ATM and teller data for a more complete understanding of what is occurring in bank branches and offices. The result is more robust and reliable video surveillance and more effective video security.

The benefit to this Verint customer? Video security that is easier to manage and scale, less costly to operate, and more effective in reducing loss. In the year following the launch of the security program and the deployment of Verint Nextiva, the Bank experienced a dramatic reduction in robberies and associated losses. The Bank also received positive feedback from both the FBI and local law enforcement for its dramatic results.

In the competitive financial sector, the quality of the customer experience is integral to a company's ability to thrive. Verint Actionable Intelligence solutions help leading banking organizations create a responsive, secure, and efficient banking environment that fosters stronger customer relationships and sustainable competitive advantage. Today, 80% of the top 25 US commercial banks use Verint solutions to optimize workforce performance, secure branches and ATMs, and reduce risk and loss.