Voice4Net And EarthBend To Present A Webinar On Cloud-Based IVR Survey Solutions, February 25, 1:00 p.m. CST

 Leading Provider of Customer Engagement Solutions Will Educate EarthBend Resellers on Adding Profitable, Cloud-based IVR Survey Functions to Contact Center Environments

Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, will present a webinar on cloud-based IVR survey solutions in conjunction with EarthBend, a premier distributor of telephony peripherals and IT solutions. The thirty-minute session, “Intro To Survey Cloud,” will take place on February 25, 2016 at 1:00 p.m. Central Time. The presentation is available at no-cost. Participants can register at https://attendee.gotowebinar.com/register/4461627242874078465. 

Presented by Voice4Net chief executive officer Rick McFarland, the webinar will explain how telecommunications dealers can profit by adding cloud-based IVR survey solutions to customer contact center environments. The session will include a detailed overview of the key features and capabilities that providers should evaluate when considering the addition of phone-based, automated surveys to their contact center offerings.

“Interactive voice-based surveys have long been a popular offering among businesses, delivering an effective means to engage users and mine for practical feedback and preferences,” said McFarland. “IVR-based survey tools let a company conduct an in-demand list of activities, such as special promotions, contests, or data collection for insights into performance, service, or employee satisfaction. The flexibility of a cloud-based IVR system allows us to provide a richer selection of survey capabilities, which dealers can leverage to build incremental revenues and add value to their sales proposition in the contact center space.”

Voice4Net offers the RTC Framework portfolio of WebRTC-based solutions for the business contact center that can be tailored to meet the unique needs of individual companies. Its RTC Client solution features an intuitive, widget-based interface, which lets users drop-and-drag desktop icons to create a customized user experience. Due to their HTML-based protocol, Voice4Net’s WebRTC solutions are as simple to use as a standard Internet browser, and can be implemented without the laborious and costly integration associated with traditional solutions, yet with an expedited time-to-market.

About Voice4Net
Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions. Voice4Net and its WebRTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the INTERNET TELEPHONY 2016 Product of the Year award; the CUSTOMER magazine 2016 Product of the Year award; the WebRTCWorld 2015 Product of the Year award; and a 2015 Golden Bridge Award. For more information, visit www.voice4net.com.

About EarthBend
EarthBend has been distributing telephony peripherals and IT solutions to an extensive network of channel partners since 1993. As a value-added distributor, EarthBend delivers a broad portfolio of technology solutions from industry-leading vendors, nationally competitive pricing, and friendly, reliable pre- and post-sales support from its expert staff. EarthBend believes its team members make the difference in delivering the right solutions to resellers and their customers, and emphasizes a “human touch” in every interaction to drive best-in-class partner satisfaction and ongoing business value. For more information, visit www.earthbend.com/distribution.