Voice4Net's Executive Vice President Of Global Sales To Speak On PCI Compliance In The Contact Center At ITEXPO January 26 In Fort Lauderdale, FL

Voice4Net, a leading provider of customer interaction and voice communications solutions for businesses, announced that Will Melendez, its executive vice president of global sales, will participate in a panel session at ITEXPO. The event takes place from January 25 to 28, 2016, at the Greater Fort Lauderdale/Broward County Convention Center in Florida. The panel, “PCI Compliance and the Enterprise Contact Center: Are You At Risk?” will be held on Tuesday, January 26, at 11:00 a.m.

Melendez will be joined on this panel by Greg Gentile, president of Govolution, a provider of multi-channel payment solutions and an expert on PCI (payment card industry) regulations. Their session will inform attendees about potentially dangerous misconceptions regarding the scope of PCI compliance as it relates to contact centers that accept credit card payments. Voice4Net and Govolution have recently partnered to develop technology that resolves PCI compliance issues in the contact center.

“Fines for PCI compliance transgressions can be debilitating for an organization, and can sometimes reach thousands of dollars. As technology providers, it’s our role to educate the market on the realities of PCI compliance, so companies can address their vulnerabilities,” said Melendez. “A stunning number of businesses do not comprehend the regulations due to the complexities associated with PCI standards. ITEXPO presents a terrific opportunity to educate contact center operators, and help them understand various strategies that will help them remain in compliance with PCI.”

Voice4Net is the developer of the RTC Framework line of contact center solutions, based on the WebRTC protocol. The company’s flagship RTC Client solution features a widget-based, customizable interface that creates a superior user experience. This browser-based, intuitive technology seamlessly integrates into legacy contact center environments, allowing businesses to create a cost-effective, unified solution that increases productivity and enhances customer engagement.

About Voice4Net
Based in Dallas, Texas, Voice4Net generates effective, powerful tools that seamlessly integrate telephony and database systems, creating unified, malleable and richly functional solutions. Voice4Net is the go-to partner for customer contact center integration, delivering unrivaled flexibility in the crucial area of business communications. The company offers an extensive multimedia offering including a new WebRTC-based product line; plus speech recognition, IVR, ACD, multi-channel outbound dialer and custom agent desktop (CTI) solutions. Voice4Net and its WebRTC Framework suite of contact center solutions are the recipient of the Frost & Sullivan 2014 New Product Innovation Award; the INTERNET TELEPHONY 2015 Product of the Year award; the CUSTOMER magazine Product of the Year award for both 2015 and 2016; and the WebRTCWorld 2015 Product of the Year award. For more information, visit www.voice4net.com.