9 Ways Mobile Apps Boost Productivity For Your Field Service IT Clients

By Joanna Rotter, content marketing specialist, MSI Data

Service organizations realize benefits of equipping remote workers with mobile apps to improve customer service, while increasing technician utilization and profitability

As revealed by recent Sage software surveys, mobile technology is a key factor for enhancing service efficiencies in the field. Companies that invest in mobile service applications for remote workers are receiving excellent results. This trend is nothing new, and mobile apps are now a main IT concern for field service industries such as construction, equipment manufacturing, and other service-focused fields.

Equipped with mobile service apps in the field, service techs are empowered to boost productivity, improve service quality, speed service delivery, and increase customer satisfaction, among other benefits. Here are nine reasons why it’s time you equipped your field service customers’ technicians with the mobile tools to help them get the job done right the first time. Your customers can:  

1. Schedule the right technician for each job. Mobile apps for service techs are connected to centralized visual scheduling software in the back office, which allows schedulers to make assignments based on real-time technician location, availability, and skill set.

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