There are many benefits for both you and your clients by bringing vendor management into your professional services stack. For your business, you can control the scheduling of outside IT projects, meaning no more surprise calls about the new T1 line going in. In addition, you don’t have to worry about the threat of surprise equipment sales or services that your company could have provided. The fear of surprise displacement from a hidden competitor — no more!
For your clients, vendor management allows for their office manager to get their time back, rather than spending countless hours calling for tech support. In addition, it eliminates the finger pointing and the going back and forth when dealing with Telco or system connectivity issues. Vendor management organizes all tickets into a ticketing system for the client’s future reference, so the offering should be well accepted.
By managing the vendors, you are the one who decides who to let in. As the IT gatekeeper, you can ensure that only vendors that work with you and with your business are accepted in.
As easy as offering vendor management is, there are some tips that can help make the transition a bit easier.
By keeping these tips in mind, you can begin to build a program that lasts for the long haul.