By now, you've probably heard about the credit card data breach that occurred at Target and other retail chains over the holidays. While Target hasn't released all the details of what happened, malware was supposedly involved, and many believe the culprit was a nasty bit of software known as BlackPOS.
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The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.
By Alex Rogers
Managed service providers, and even some resellers, maintain a help desk to support their customers. Outsourcing that help desk can free your techs from low-level support calls, but others worry about a loss of control.
By Bernadette Wilson, associate editor
For VARs beginning to offer managed services, the question of how to add on or bundle services often presents new challenges. Channel executives from Continuum, AVG, and N-able by Solar Winds offer suggestions for where to begin.
By Mike Monocello, editor in chief
In the world of managed services, one of the leading, most profitable offerings is backup and recovery, or BDR (backup and disaster recovery), or business continuity. While speaking with some BDR experts for an upcoming magazine article, Editor Jay McCall added in some questions about BDR opportunities in the retail vertical.
Continuum is the first company to offer a Remote Monitoring and Management platform integrated with NOC Services. As a Continuum partner, you have access to a 600-man NOC that is designed to address and solve the most demanding technical issues.
Implementing new remote monitoring and management (RMM) software can take a significant amount of time and usually has a substantial learning curve. In response to partner feedback concerning these issues, LabTech has developed LabTech Ignite which provides faster implementation and a reduced learning curve.
Quest, which was acquired by Dell in September 2012, partners with Live Virtual Help Desk to offer NOC services, which are based in North America and India. Currently, an on-premise server is required for the VAR/MSP, but an on-premise server is optional at the client's site.
GFI MAX RemoteManagement is an IT managed services software solution which makes it easy to stay on top of your customers' servers, desktops, networks, hardware, software, antivirus, inventory tracking, automated server and desktop maintenance tools, remote support, and more.