Newsletter | January 30, 2014

01.30.14 -- Why Now Is The Right Time To Sell Backup & Recovery To Retailers

Business Solutions
 

In This Issue:

How The Target Credit Card Breach Could Have Been Avoided
By Mike Monocello, editor in chief
By Mike Monocello, editor in chief By now, you've probably heard about the credit card data breach that occurred at Target and other retail chains over the holidays. While Target hasn't released all the details of what happened, malware was supposedly involved, and many believe the culprit was a nasty bit of software known as BlackPOS.
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Featured Articles
Set Your IT Business Up For Success: Achieving Client Satisfaction In The First 30 Days
The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.
Keep Your Managed Services Customers From Reverting To Break-Fix
By Jay McCall
This MSP’s four-step approach to selling managed services created a 98 percent customer retention rate and 40 percent sales revenue growth last year.
A VAR's Ascent To The Managed Services Summit
By Jay McCall
After years of selling break-fix IT services, this VAR-turned-MSP figured out the secret to double-digit revenue growth and recurring revenue.
How To Make Money By Outsourcing Your Help Desk
By Alex Rogers
Managed service providers, and even some resellers, maintain a help desk to support their customers. Outsourcing that help desk can free your techs from low-level support calls, but others worry about a loss of control.
PCI Compliance Is More Than A Matter Of Dollars (And Sense)
Every electronic transaction creates an opportunity for unscrupulous activities to occur. When these activities are corrupted, the damage can be significant.
How To Start Bundling Managed Services
By Bernadette Wilson, associate editor
For VARs beginning to offer managed services, the question of how to add on or bundle services often presents new challenges. Channel executives from Continuum, AVG, and N-able by Solar Winds offer suggestions for where to begin.
Why Now Is The Right Time To Sell Backup & Recovery To Retailers
By Mike Monocello, editor in chief
In the world of managed services, one of the leading, most profitable offerings is backup and recovery, or BDR (backup and disaster recovery), or business continuity. While speaking with some BDR experts for an upcoming magazine article, Editor Jay McCall added in some questions about BDR opportunities in the retail vertical.
Avoid Culture Shock: Transitioning From Break/Fix To Managed Services
Making the move from break/fix to managed services requires not only a commitment from your clients, but a commitment from your business and staff as well.
Most Popular News
Autotask Named Platinum Sponsor Of Navigate By Continuum
The ASCII Group Continues To Grow As It Celebrates 30th Anniversary
CompTIA IT Industry Outlook 2014: Positives Outweigh Challenges
PHD Virtual Fills The Gap In Application-Aware Assurance With Enhanced Disaster Recovery Software
The ASCII Group Announces Cities For Its 2014 IT SMB Success Summit Series
Industry Events
 
ASCII 2014 Success Summit Tour Stops
February 19 and 20, 2014
Newport Beach, CA
     
RSA Conference 2014
February 24 to 28, 2014
San Francisco, CA
 
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Remote Support Manager: Unattended Remote Control Of Windows Desktops And Servers Remote Support Manager: Unattended Remote Control Of Windows Desktops And Servers
An integral tool within N-central, Remote Support Manager delivers the most powerful Windows desktop remote control and remote management software on the market.
Continuum Remote Monitoring And Management Continuum Remote Monitoring And Management
Continuum is the first company to offer a Remote Monitoring and Management platform integrated with NOC Services. As a Continuum partner, you have access to a 600-man NOC that is designed to address and solve the most demanding technical issues.
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LabTech Ignite LabTech Ignite
Implementing new remote monitoring and management (RMM) software can take a significant amount of time and usually has a substantial learning curve. In response to partner feedback concerning these issues, LabTech has developed LabTech Ignite which provides faster implementation and a reduced learning curve.
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Dell packetTrap Dell packetTrap
Quest, which was acquired by Dell in September 2012, partners with Live Virtual Help Desk to offer NOC services, which are based in North America and India. Currently, an on-premise server is required for the VAR/MSP, but an on-premise server is optional at the client's site.
GFI MAX RemoteManagement GFI MAX RemoteManagement
GFI MAX RemoteManagement is an IT managed services software solution which makes it easy to stay on top of your customers' servers, desktops, networks, hardware, software, antivirus, inventory tracking, automated server and desktop maintenance tools, remote support, and more.
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