Q&A | January 10, 2014

Why You Should Pitch Mobile Field Service Management

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By Bernadette Wilson, associate editor, Business Solutions magazine
Follow Me On Twitter @bernadeditor

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If you have customers who are still relying on paper records in their field service operations, you have the opportunity to sell management solutions with apparent ROI for them — and possibly recurring revenue for you.

Mary Brittain-White, CEO of Retriever Communications, a provider of mobile field service automation, says, “Mobile field service management allows for work orders to be dynamically allocated and sent wirelessly to the field staff.” Mobile apps — instead of a trip to the office — provide the means for recordkeeping and maintaining a history of the site or asset along with account records. Data can be transferred immediately to scheduling or accounting, along with signatures captured on-site, rather than waiting for field workers to deliver them at the end of the day. Additional benefits of mobile field service management are the elimination of paperwork, fewer data entry man hours, and reduced travel time and expenses.

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