Case Study | November 11, 2009

With Autotask, NGEN Captures More Billable Time: 1,000 Hours A Year

Source: Autotask Corporation

COMPANY PROFILE

NGEN is an IT services firm helping small to mid-sized businesses get the most from their computer, telephone and Internet technology. The company takes a face-to-face hands-on approach to keeping clients' systems stable and secure by providing quick, friendly and professional service at the customer location. Specializing in Networking, Security, Relocation and Hosting services, NGEN helps small businesses reach their full potential.

BUSINESS CHALLENGES

NGEN is confronted by the same challenges that face so many IT service companies. These include capturing the time NGEN engineers spend servicing clients, tracking profitability and costs associated with projects and services, and ensuring client satisfaction by making certain field engineers get assignments in a timely fashion. Another key concern is accurately invoicing clients with sufficient detail so that billing questions are minimized. In addition, because NGEN's clients are spread throughout Maryland, Virginia, and the District of Columbia, at year-end tax time, NGEN needs to break out revenue and cost by geographic location.

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