By Stuart Bryan, I-M Technology, LLC
“You’re fired!” A phrase made famous by Donald Trump on the popular TV show The Apprentice, but also one of the more difficult tasks that a business owner has to perform.
One of the popular mantras of today’s business world is effective company culture. How to build that perfect environment that allows all of your employees to work in a nirvana-like state of satisfaction is a question that many business owners wrestle with. I must ask you though, have you ever asked that question with the perspective turned outward towards your customers?
As my partner and I have been growing our business over the last 11 years, there have been times, especially in the beginning, where we would take on clients who would turn into time-sucking vortexes of frustration. They would bring stress into the office whether in the service department, sales department or accounting department. Wherever it was, it was a chronic problem.
So, how does one deal with this today and avoid it in the future? Here are 3 methods that worked for us...
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