News | September 20, 2012

Zeacom, NACR Report Mutual Success And Growth From Nearly Decade Long Partnership

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Case Study Reinforces Mid-market Enterprise Experience,  Engineering and Channel Proficiency

Irvine, CA – Zeacom, a leading provider of multimedia contact center and business process automation software, today reported the successful results from its partnership with North America Communications Resource, Inc. (NACR). One of Avaya’s largest Platinum Partners, NACR is a premier nationwide integrator of communications, collaboration, and customer interaction solutions with an expansive footprint across a myriad of vertical markets.

“Zeacom software provides us with multiple, cost-effective ways to help customers migrate from simple voice to multimedia.  They understand workflow and how to utilize their contact center and BPA software to not only complement, but also enhance the process,” said Becky Cameron, application sales consultant at NACR.

For nearly 10 years, NACR and Zeacom have enjoyed a highly productive and mutually beneficial partnership.  Successful deployments span a wide range of vertical markets, including transportation, insurance, technology and financial services. Companies such as Tyler Technologies and Tower Life Insurance are among the list of enterprises currently working with both Zeacom and NACR. 

The Zeacom Communications Center (ZCC) software platform, provides an enterprise-quality, multimedia solution for contact center and business process automation. Coupled with its best-in-class support and professional services, Zeacom helps NACR provide leading edge, proven solutions to its customers. In addition, as the company utilizes a channel-only sales model, it is in-tune with the needs of VARs and integrators.

“Working with the Zeacom team is incredible as they manage the deployment and implementation process for the technology on our customers’ sites, as well as provide invaluable assistance throughout the life of the sales process which runs long past the go-live date. As an integrator, it is reassuring to have a partner like Zeacom that provides great support and expertise.

“Also, it’s important to note that as ZCC currently integrates with Microsoft Lync, we are able to identify and close more opportunities than ever before,” added Cameron. 

TO VIEW THE CASE STUDY, PLEASE VISIT: http://www.zeacom.com/images/stories/casestudies/CaseStudy-NACR.pdf

ABOUT ZEACOM
Zeacom, an Enghouse Systems company, is a leader in communications solutions delivering Multimedia Contact Center, Business Process Automation and plug-in Unified Communications functionality that bring customers closer. Established in 1994, every day more than 4,000 sites rely on our enterprise-quality solutions to improve the customer experience, increase productivity and understand their communications workflows.

A managed Independent Software Vendor (ISV) on Microsoft Lync, Zeacom has partnered with NEC for 17 years, and is a Cisco Premier Partner and a registered member of the Avaya DevConnect program, with partners and offices in North America, Northern Europe and Asia Pacific. 

For more information go to www.zeacom.com

ABOUT ENGHOUSE SYSTEMS LIMITED
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX: ESL). Further information about Enghouse may be obtained from its web site atwww.enghouse.com.

ABOUT NACR
With offices nationwide, industry award-winning NACR (Eagan, MN) is a certified Avaya Platinum Channel Partner, eight-time Avaya Business Partner of the Year, and the leading independent integrator of best-in-class communications, collaboration, and customer interaction solutions for businesses. Its highly trained and experienced team, with more than 600 industry-recognized certifications, delivers proven, scalable, cost-effective solutions tailored to a customer’s end-to-end needs, from sales through ongoing support. Using sophisticated processes, advanced tools, and two high-tech Network Operations Centers (NOCs), NACR provides comprehensive monitoring and managed services for multivendor infrastructures. And to help customers keep pace with changing technology and business needs, the NACR Center of Excellence for Learning and Development provides training and educational opportunities. For more information, call 1-888-321-NACR (6227) or visit www.nacr.com.

SOURCE: Zeacom

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