Featured Articles

  1. If You Don’t Sell UC Solutions To Your SMB Customers, Someone Else Will

    The Unified Communications-as-a-Service (UCaaS) SMB market presents a significant opportunity to VARs and MSPs to expand — and maybe even protect — their businesses. 

  2. Michael Gerber’s ‘The Dreaming Room’ Course Offered To RSPA Members

    Author and entrepreneur Michael Gerber will present a course for Retail Solutions Providers Association (RSPA) members this fall: The Dreaming Room.

  3. RSPA Host Sales Training Course By KLA’s Kendra Lee

    RSPA is hosting a sales training course for its members with Kendra Lee of the KLA Group. The course was created in response to the huge demand following Lee’s two sales training breakout sessions at RetailNOW 2015 last month.

  4. Adoption Of Cayan’s Genius Platform Increases

    Cayan announced that the adoption of its Genius Customer Engagement Platform has grown and major retailers are among Genius customers. Cayan chose to make the announcement during Retail Solutions Providers Association (RSPA) RetailNOW 2015, where the Genius platform was on display.

  5. From VARTECH 2015: Marketing Best Practices For The Modern Reseller

    Most everyone in the channel is aware that when VARs complain about vendors, the topic mentioned most is the desire for greater margins. But do you know what I hear most often from vendors when they list the number one VAR area to improve? It’s marketing, hands down.

  6. Why Does The U.S. Need To Transition To EMV Payment Technology?

    As a retail IT VAR, you know as of Oct. 1, liability for fraudulent payment card transactions shifts from card issuers to the party with the least EMV-compliant technology — which could be your merchant client. Some of your clients could still be asking, beyond the liability shift, why the transition is necessary.

  7. Managed Services, Backup And Recovery, And Networking News From August 2015

    Each month, Business Solutions reports news on business in the channel. This month in managed services, backup and recovery, and networking news, D&H offers training and support for Windows 10, SolarWinds N-able adds a new IT services platform, CharTec creates a division for distribution of services, ASCII provides a national sales tax helpdesk for managed services providers (MSPs), Unitrends unveils Release 9.0 Beta, and CompTIA offers MSPs a new sales toolkit.

  8. Point Of Sale, Payment Processing And Data Collection News From August 2015

    Each month, Business Solutions reports news on business in the channel. This month in point of sale, payment processing and data collection news, Ingram Micro adds key injection services and creates a payments playbook, ZyXEL unveils a router-access point-printer combination, MMF POS introduces an illuminated cash drawer, Mercury launches its Security Pays education initiative, Moneris introduces mPOS payment devices, Honeywell unveils an iPhone sled, Sterling launches a lead generation website, and ScanSource adds its “As-A-Service Suite.”

  9. How The Gartner Hype Cycle Can Help You Navigate Your Healthcare IT Client’s Technology Interests

    With healthcare technologies rolling out faster than they ever have, it can be difficult to manage not only your focus, but your clients’. One of the best informational tools you can use in navigating this problem is the Gartner Hype Cycle, whose application was referenced in the keynote at the Smart VAR Healthcare Summit by “Healthcare IT Guy” Shahid Shah, CEO of NetSpective Communications, an IT professional services and custom software development firm.

  10. Deleted Emails Or Wiped Server … Why Everybody Needs A Trusted IT Advisor

    This weekend, the news was filled with articles about the difference between deleting emails and wiping a server — in reference to U.S. Secretary of State Hillary’s Clinton’s personal email account. The Washington Post article Saturday put a managed services provider in the spotlight: A spokesman for Denver-based Platte River Networks stated the company had no knowledge that Clinton’s server was wiped.