Featured Articles

  1. Education IT News — April 7, 2014
    4/7/2014

    In the news, Reno, NV, schools are leveraging data to focus on improvements in bottom-ranked schools, and New York is evaluating its best use of student data to select technology tools without infringing on student privacy. Also, school security extend to buses in Dallas County, TX,  that are now equipped with thumbprint readers and “pedophile cameras.”

  2. Book Review: The Trusted Advisor
    4/7/2014

    Our industry — both reseller and vendor executives — would benefit if we all followed the principles outlined in The Trusted Advisor  by David Maister, Charles Green, and Robert Galford. Successful channel companies try to help their clients; mediocre companies are just pushing products.

  3. Customers Like Managed IT Services — So Why Don’t More Use Them?
    4/4/2014

    CompTIA’s study on managed IT services reveals opportunities for market growth through customer education. The study shows that users of managed IT services are highly satisfied with the services they’re currently receiving, but at the same time, growth in the sector is only modest — CompTIA estimates about 3 in 10 organizations are using some form of managed services. This gap may be due to the fact that organizations and managers are not fully aware of the practical difference between in-house IT services and those that are handled by managed services providers (MSPs).

  4. Healthcare IT News For VARs
    4/4/2014

    ICD-10 is delayed — implementation is now extended to Oct. 1, 2015. Also in the news, HIMSS reports two-thirds of hospitals are increasing their 2014 IT budgets, and the HHS offers a new HIPAA Compliance Assessment Tool.

  5. MSPs Changing Roles: Managing Devices To Managing User Experience
    4/4/2014

    Alistair Forbes, general manager at GFI MAX, shares insights on how managed services providers (MSPs) can help their customers leverage cloud services while continuing to engage with those customers and solidifying their role as trusted business advisors.

  6. The ASCII Group Provides First Guide To Managed IT Services Sales Tax
    4/4/2014

    California responds with answers about charging state sales tax, and group is preparing guides for solutions providers in other states.

  7. Grocery And C-Store IT News
    4/3/2014

    In the news this week is the latest survey of supermarket chains by Consumer Reports, where Walmart sank to the bottom.  Another survey by OpinionLab shows that consumers are overwhelmingly opposed to in-store tracking, fearing privacy breaches. Meanwhile, a federal appeals court upheld the 21-cent cap on debit card swipe fees that retailers oppose as too high, and an A&P senior employee pleaded guilty to one count of wire fraud.

  8. Government IT News For VARs
    4/3/2014

    In the news this week, BlackBerry 10 is approved by the DoD, the former U.S. CTO launches Hunch Analytics, and the U.S. Army is upgrading IT with the capability to share information from sensors and weapons about enemy targets.

  9. Retail IT News For VARs
    4/2/2014

    In the news banks name a credit card security company in a class action lawsuit over last year’s high-profile credit card data breach. Also, analyst are asking whether the fee cap battle will continue after the ruling to uphold the 21-cent swipe fee.

  10. Field Service IT News For VARs
    4/2/2014

    A virtual summit on the field service industry is slated for Thursday. Also in the news this week,  experts offer tips for mobile device selection, construction leads adoption of GPS tracking technology, and freight volumes are climbing — after a decrease during the harsh winter.