ECM Executive Commentary

  1. What Automation Means For Hiring In The Future

    It seems like everything is being automated nowadays — that’s just where technology is headed. Even so, businesses have a keen eye for any new automated tools that makes their jobs easier. By Rick Delgado, contributing writer

  2. Top 5 Issues To Consider Before Customizing Technology

    Customization used to be a bad word to many business owners. It was viewed as encumbering higher costs and depending on complex IT infrastructure. However, with the availability of more outsourced technology resources and the increased drive for innovation and marketplace gains, customization is becoming a more common business practice. By Kristen McAlister, President, Cerius Executives

  3. The Best Management Advice I Ever Received

    When I first started managing, I thought a lot about myself: how I was doing with my team, how I didn’t want to be a terrible manager, things I could do to become a great manager. Yet when I first started out, the advice I got was “it’s not about you anymore.”

  4. From Copiers To Computers: ECM Eases Shift To Digital For Photocopy Companies

    Demand for copy paper is expected to drop by nearly a quarter in the next decade, following a 3.3 million ton drop in the last four years. Yet the demand for documentation, particularly in the healthcare, legal, and financial services industries is more prevalent than ever. So there is a growing need for digitization as well as for systematic and efficient filing, storage, and retrieval. By Tim Wacker, technical writer, NBN Communications

  5. 5 Painful Conversations Document Management Software Prevents

    If you’re like most employees in the workforce, there are likely people with whom you have trouble working. Although worker traits are as deeply embedded in their personalities as they are capable of causing employee infighting and lowered morale, many disagreements arising in the workplace stem from a far more surmountable issue: the communication barriers imposed by outdated or inefficient technology.

  6. There Is No Magic

    One of the benefits of having been in the sales coaching, consulting, and training business for the past 40 years is that I've had an opportunity to see a lot of so-called magical solutions come through our industry. There have been training programs with hypnotic closes associated with the program. There have been all kinds of gadgets and devices intended to help salespeople sell more.

  7. Sales Courtesy

    Here is a scenario that I experience all the time in my sales efforts and I want to see how many of you have the same experience. I call a prospect and one of three things happen.

  8. 3 Trends Tomorrow’s BPOs Need To Know Today

    Robotic process automation, new access to dark data, and transactional processing moving to the cloud are three technology trends that will transform the business process outsourcing (BPO) industry in 2016.

  9. 6 Steps On The Trail To Being Paper Free

    People are one of the biggest hurdles to going paper free. They inherently don’t like change and feel comfortable and secure with paper. The challenge is to think through the paper-free processes before starting to make sure they work easily and efficiently for the organization.

  10. Mobile Content Is Getting Enterprise Attention

    Enterprises have been looking at mobile ECM for a while, but AIIM’s CEO John Mancini believes is the time for the channel to get serious about the technology as the market continues to expand.