ECM Executive Commentary

  1. 4 Tips to Boost IT Services Profitability

    Len DiCostanzo, senior VP of community and business development for Autotask, gives four tips to help improve pricing strategies to increase profits on IT solutions.

  2. Is The “Break/Fix” Model Still Viable?

    Technology breaks. It’s a reality we all face. Justin Crotty, senior VP and GM of NetEnrich points out that how a solutions provider chooses to manage the breaks is what separates the good from the great.

  3. 3 Ways To Increase Revenue From Consumables

    Dealers understand that the initial hardware purchase is the beginning of a long-term customer relationship and the start of a recurring revenue stream. The post-hardware purchase of consumables provides the real profit and margins for dealers and can generate recurring revenue on a regular basis. Mike Garofola, senior marketing manager, channel and education for OKI Data Americas shares a few tactics for dealers to consider as an opportunity to increasing revenue from consumables.

  4. The Appetite For 802.11ac Standards

    The appetite for wireless bandwidth is seemingly insatiable. Today employees typically tote a combination of smartphones, tablet computers and laptops – all which allow them to stay connected to the people and information they need to get their jobs done quickly and efficiently. As a result, there are more devices and more traffic pressuring the performance on wireless networks, and many enterprises are looking toward the capabilities that 802.11ac standards will bring.

  5. Four Guiding Principles For Advancing Managed Print Services

    In an ever-increasing need to drive profit, most companies are consistently on the hunt for new ways to do more with less – or simply put, cut costs.

  6. 5 Reasons You Need Mobile At The Point Of Origination

    Point of Origination™ information capture is a proven winner for businesses seeking to accelerate revenue, reduce costs, increase efficiency and better serve constituents. When information is captured as early as possible in the process, it initiates business processes faster and with greater accuracy, meaning fewer costly problems down the line.

  7. The Backseat Driver's Guide To Governance Planning

    Nobody wants to be viewed as that back seat driver, and yet that is what some administrators and project managers have become when it comes to governance -- constantly pushing toward policy definition and enforcement, trying to enact best practices, while your SharePoint drivers (most likely your end users) just want to hit the gas and go. By Christian Buckley, Axceler

  8. Sustainability And Change Management: Steps To Long-Term Adoption

    The promise of paperless has been a dream for decades with slow progress and many challenges. In recent years, however, industries that many said would never move to digital documents, like healthcare, have jumped hurdles and are making significant progress. By Melinda Stoker, director of global marketing communications, Xerox DocuShare

  9. Revamp Cash Application Processes To Speed Payment Cycles And Improve Service

    Your organization’s accounts receivable (AR) department has many varied responsibilities, from matching customer payments to invoices, to posting payment data into your accounting system, to submitting bank deposits. Despite the fact that many of the daily tasks performed within your AR department are typically repetitious, one of the department’s most important roles is to create a stable, controlled foundation for your organization’s cash flow.

  10. Quickly Resolve Scanning Problems With Operations Alerts

    A new breed of analytics software provides timely alerts about performance shortfalls, so operations managers can now detect problems and make more informed decisions about your scanning environment within a time frame that is most effective. By Chad Eiler, software product manager at ibml