ECM Executive Commentary

  1. Ask Coach: Making Your Team Part of Strategic Planning, Part 1
    2/19/2015

    How do you invite your team to be part of strategic planning? Coach: Instead of “invite,” “engage.”

  2. 3 Questions To Help Customer Relationships Thrive
    2/10/2015

    In the world of managed IT services, it never really seems to slow down. And when you’re constantly running at full speed, it’s easy to overlook certain risks and challenges that can put your success at risk. The good news is that these pitfalls both start and end with you — meaning you can avoid them if you know what to look for.

  3. An MSP Lists The Top 4 Features Of An RMM Solution
    2/9/2015

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  4. 6 Steps To Conquering The “Channel Evolution Challenge”
    2/9/2015

    There doesn’t need to be fear in the channel. But VARs, agents, and systems integrators who hand off prospects to services providers stand to lose revenue — and the customer — forever. This nightmare scenario is commonplace for companies that fail to expand their solution menus, stay educated on new options, and team with master agents with a broad services portfolio.

  5. How To Apply The Principles Of Effective Metrics
    2/6/2015

    A few weeks ago, I wrote about the “Quest for the Holy Grail of Metrics”. In that post, I talked about some principles that I recommend using to build a set of metrics to help in three critical areas. Those areas are customer satisfaction, profitability, and employee engagement.

  6. Why To Use The “New Math Of Sales Excellence”
    2/6/2015

    The purpose of this report is to explain why the typical sales organization that believes that sales is a numbers game is correct, but not accurate.  I know my words may be a little confusing, but bear with me for just a moment.  As always, sales is a numbers/activity game, but the numbers have changed.

  7. The Top 5 Traits To Look For In A Sales Rep For Your IT Solutions Provider
    2/5/2015

    Love ‘em or hate ‘em. Sales reps run the gamut between all-star and dead weight. What should you look for before you pull the trigger and hire one?

  8. Left In The Lurch: Survey Shows Lack Of Vendor Support Dampens Partners’ Enthusiasm For Emerging Tech
    2/2/2015

    Despite a steady drumbeat of industry optimism over emerging tech such as Big Data, software-defined networking and the Internet of Things, solutions providers take a generally dim view of opportunities in the most hyped technologies.

  9. Four Steps To Casting A Clear Vision
    1/15/2015

    Vision casting is one of those topics that most people tend to run from. It seems mystical to many. The reality is that not only is it a discipline, but a very important skill to have and implement if you want to succeed both personally and professionally.  Scripture says it most clearly when it says in Proverbs 29 “where there is no vision, the people perish.” Many small businesses today flounder around because the vision has not been defined even by the leaders and certainly has not been shared with the team in a way that compels them to want to participate.

  10. Ask Coach: Tap Into The Power Of Your Team To Set A Strategic Path
    1/15/2015

    How do I set a strategic direction for the company? The “how” is a relatively simple process. The implementation of the process is the hard part — but more on that in a minute. Procedurally, I’d recommend something like the following steps: