General Computing Executive Commentary

  1. 4 Things Every MSP And VAR Should Do On World Backup Day
    3/27/2015

    World Backup Day is upon us. On Tuesday, March 31, folks around the world pause (or at least we imagine them doing so!) to reflect on the importance of backup and recovery and what it means to their business. Are you looking to celebrate? If you haven’t in the past and don’t know how, no need to panic. Here’s a list of four things that every MSP (managed services provider) and VAR should do to commemorate World Backup Day. By doing so, you also set a great example for the SMBs you serve.

  2. Comprehending The True Opportunities In Engineering Applications Software
    3/26/2015

    The technical applications software market* — those covering industries such as architecture, utilities, and manufacturing utilizing software such as PLM (product lifecycle management), CAD/CAM (computer-aided design/computer-aided manufacturing) and GIS (geographical information system) for engineering design — is highly detailed.  Utilizing this software in a business environment means careful selection of the most useful of this software — and with a minimum of overlap.

  3. Stuck On Your IT Services Business Strategic Plan? How A Coach Can Help Jump Start Progress
    3/24/2015

    I heard Verne Harnish speak at a conference a few years ago.  He said many great things but the most impactful (to me at least) observation he shared was around coaching.  He shared how Tiger Woods, who at this point was at the pinnacle of his career, was impacted by a coach.

  4. IT Solutions Providers: Which Lake Are You In?
    3/24/2015

    When I was in college, I spent my summers working at a YMCA camp. I was responsible to keep all the trails, playing fields, and general areas mowed. I also did some general maintenance stuff around the camp as well. Occasionally, I would get to do some work down by the lake. It was here that I would witness hundreds of kids get in a canoe, many of them for the first time.

  5. 5 Ways To Create Amazing Customer Experiences
    3/23/2015

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

  6. 10 Ways To Protect POS From Malware
    3/23/2015

    While point of sale (POS) threats have existed for years, 2014 has set a dubious record, as criminals placed the POS system in the spotlight with a number of well publicized attacks. Their severity proves that the risk of becoming the next cyberattack victim has soared. Why should they attack your clients?

  7. The IT Services Provider Is Critical To SMB Success
    3/23/2015

    It’s a pretty bold claim, but true. Small-business success is at the core of economic growth. If they fail, we all do — the entire channel.

  8. Which Characteristics Do You Look For In An Employee?
    3/19/2015

    There are many reasons for hiring a new employee. Maybe your business is growing and you need addition resources to help with the increasing workload. Maybe you had someone leave your team or company and you are backfilling the vacant position. Or maybe you have the misfortune of having to let an employee go for whatever reason and now you are filling the position.

  9. Change Doesn’t Mean Doom For The IT Channel — But Scaring Businesses Off With The Idea
    3/18/2015

    The channel is constantly in a state of change, and with change comes uncertainty. Uncertainty drives fear and so with each change people are quick to identify threats to the existing model and ultimately the demise of the channel. 

  10. 4 Patch Management Practices To Keep Your Clients Secure
    3/18/2015

    As an IT professional, patching is both a mandate to secure systems with known vulnerabilities and a risk that can bring down those systems if you deploy a bad patch. In order to maintain the proper risk balance you should primarily patch to close vulnerabilities and, to a lesser degree, add new features to existing applications.

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