General Computing Executive Commentary

  1. It’s Time To Rebrand Your Sales Team
    2/19/2015

    Recently a co-worker of mine forwarded a WSJ article addressing why it’s so hard to fill high paying tech sales positions. The article came as no surprise to me, as the sales positions I have been trying to fill the last couple of years have presented challenges. It’s hard to fathom why, in this economy, folks aren’t jumping at the chance to earn $75K+, right? 

  2. The Year Of The Services Provider: 5 Ways To Avoid Security Breaches
    2/19/2015

    A new security breach seems to hit the news every week, and services providers must take proactive steps to make certain that they — or a partner provider — don’t unknowingly add an organization to the growing list of victims.

  3. Ask Coach: Making Your Team Part of Strategic Planning, Part 1
    2/19/2015

    How do you invite your team to be part of strategic planning? Coach: Instead of “invite,” “engage.”

  4. A Marketer’s Guide To Data Science
    2/17/2015

    Big Data holds lots of potential, but hasn’t quite lived up to the hype everyone originally expected. Many companies have heavily invested in building data strategies, but ROI has been slower than they anticipated. For the moment, many point the finger at still developing technologies, inexperienced professionals, and a lack of communication between analysts and marketers.

  5. How Resellers Can Excel In Today’s Service-Driven Economy
    2/10/2015

    From cloud-based computing to Anything-as-a-Service (XaaS) and the Internet of Things (IoT), new technology trends are bringing new opportunities to the value chain. While product sales will surge, the services associated with these trends are where the most profit and potential lies for manufacturers and their channel partners.

  6. It’s Time For IT Resellers To Get Their Heads In The Clouds
    2/10/2015

    The cloud as a computing concept is relatively new, though it has its roots in central database management, which has been around since “The Ed Sullivan Show” and “Leave it to Beaver” were must-see TV.

  7. 3 Questions To Help Customer Relationships Thrive
    2/10/2015

    In the world of managed IT services, it never really seems to slow down. And when you’re constantly running at full speed, it’s easy to overlook certain risks and challenges that can put your success at risk. The good news is that these pitfalls both start and end with you — meaning you can avoid them if you know what to look for.

  8. An MSP Lists The Top 4 Features Of An RMM Solution
    2/9/2015

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  9. 6 Steps To Conquering The “Channel Evolution Challenge”
    2/9/2015

    There doesn’t need to be fear in the channel. But VARs, agents, and systems integrators who hand off prospects to services providers stand to lose revenue — and the customer — forever. This nightmare scenario is commonplace for companies that fail to expand their solution menus, stay educated on new options, and team with master agents with a broad services portfolio.

  10. How To Apply The Principles Of Effective Metrics
    2/6/2015

    A few weeks ago, I wrote about the “Quest for the Holy Grail of Metrics”. In that post, I talked about some principles that I recommend using to build a set of metrics to help in three critical areas. Those areas are customer satisfaction, profitability, and employee engagement.

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