General Computing Executive Commentary
Video In Contact Centers: How WebRTC Can Help
There isn’t much love lost between consumers and the average call center. Customers complain that they either listen to unending Muzak while waiting for live representatives, or they’re sent through a maze of unhelpful, automated prompts. Web-based customer service, either of the self-help or live chat variety, has offered a reprieve for consumers who want better service and companies that want greater efficiency without sacrificing customer experience. That option is about to get even more attractive as the Web real time communications (WebRTC) protocol gains ground.
Nobody Wants To Be Your Guinea Pig
Testimonials can show you are an established, successful solutions provider.
Advising Your Cloud Customer: Public, Private, Or Hybrid
Let’s face it, do your customers really know what the cloud is, let alone whether it’s public, private, or hybrid?
Protect Your Customers Against The Dangers Of The Cyber Seas
No one ever expects to become a victim of piracy—especially those that don’t regularly take to the high seas—but don’t let your customers be fooled into thinking that they can ever let down their guard. As long as there is something to lose, there will be criminals trying to take it, and data files are no exception.
The Insider’s Guide to Evaluating Integrated Backup Appliance Solutions
Integrated backup appliances have spent the last few years illustrating that they are another step in the evolution of data backup and recovery. Combining the reliability and familiarity of physical server hardware, the increased throughput that memory, SSDs and 10 gigabyte Ethernet and/or FC networks provide, plus throwing in virtualization and deduplication capabilities for good measure, integrated backup appliances make deploying and implementing backup in enterprise environments easier and faster than ever before.
Four Leadership Lessons I’ve Learned From Baseball’s Joe Maddon
If you follow Major League Baseball, chances are you’re familiar with Tampa Bay Rays Manager Joe Maddon and his unorthodox approach to managing the game … not to mention his team. Joe’s famous (or infamous, depending on where you’re standing) for mixing things up, taking players out of their standard positions and testing their skills in new ways.
The Ultimate Cloud Sales Strategy
During a recent new client strategy meeting and a session where I had a chance to interview their entire sales team I came away with a break through idea regarding their sales efforts. I think it is pertinent to almost every past client and all future clients. I just had to share it with my many readers.
Education And Security Are Key To Monetizing BYOD
Practically everyone has been taking their mobile phones to work since they infiltrated our lives a few decades ago. Initially they stayed in our coat pockets or bags, or rested quietly on our desks, but they’ve since evolved beyond a means for simple voice or text conversations. Back then our mobile phones were personal and not for work. But as the devices themselves have changed, times have changed as well.
What To Do When Network Demand Skyrockets
For some businesses, the demand on their wireless networks has built gradually. But how should a business respond if the demand is suddenly greater? In this situation, the most important thing to do is to evaluate what applications are essential or beneficial to the business and identify those that may be more of an employee convenience.
Business Continuity 101: How To Get Back To Business
10 Tips to Avoid Costly Downtime in Today’s Data Center.