General Computing Executive Commentary

  1. What IT Channel Executives Can Learn From Legendary Basketball Coach John Wooden
    4/10/2014

    The legendary John Wooden, arguably the greatest basketball coach of all time, once said, “Never confuse activity with accomplishment.” Whether you’re a vendor or a reseller, that statement resonates — because one of the most difficult aspects of managing a start-up is dealing with the excitement level of the new venture and reining in the tendency to believe that activity for activity’s sake is critical at all times.

  2. Windows Event Logs: Things Every Solutions Provider Should Know
    4/7/2014

    Windows Event Logs (WELs) for Active Directory provide information that helps reduce unwanted events — or that signals a cyberattack. Effective usage of WELs requires two important ingredients.

  3. 4 Things You Have To Know About Encryption For Backup
    4/4/2014

    Encryption is becoming a more significant topic as many companies struggle to meet compliance requirements and keep their data secure. It is in demand more than you might expect, including for various website security functions and backups — which are another important area to consider using encryption on. To completely protect data and backup, you should consider encrypting both the data in motion and at rest. Here are a few facts about encryption that will help you understand the landscape.

  4. Video In Contact Centers: How WebRTC Can Help
    4/3/2014

    There isn’t much love lost between consumers and the average call center. Customers complain that they either listen to unending Muzak while waiting for live representatives, or they’re sent through a maze of unhelpful, automated prompts. Web-based customer service, either of the self-help or live chat variety, has offered a reprieve for consumers who want better service and companies that want greater efficiency without sacrificing customer experience. That option is about to get even more attractive as the Web real time communications (WebRTC) protocol gains ground.

  5. Nobody Wants To Be Your Guinea Pig
    4/2/2014

    Testimonials can show you are an established, successful solutions provider.

  6. Advising Your Cloud Customer: Public, Private, Or Hybrid
    3/27/2014

    Let’s face it, do your customers really know what the cloud is, let alone whether it’s public, private, or hybrid?

  7. Protect Your Customers Against The Dangers Of The Cyber Seas
    3/20/2014

    No one ever expects to become a victim of piracy—especially those that don’t regularly take to the high seas—but don’t let your customers be fooled into thinking that they can ever let down their guard. As long as there is something to lose, there will be criminals trying to take it, and data files are no exception.

  8. The Insider’s Guide to Evaluating Integrated Backup Appliance Solutions
    3/19/2014

    Integrated backup appliances have spent the last few years illustrating that they are another step in the evolution of data backup and recovery. Combining the reliability and familiarity of physical server hardware, the increased throughput that memory, SSDs and 10 gigabyte Ethernet and/or FC networks provide, plus throwing in virtualization and deduplication capabilities for good measure, integrated backup appliances make deploying and implementing backup in enterprise environments easier and faster than ever before.

  9. Four Leadership Lessons I’ve Learned From Baseball’s Joe Maddon
    3/14/2014

    If you follow Major League Baseball, chances are you’re familiar with Tampa Bay Rays Manager Joe Maddon and his unorthodox approach to managing the game … not to mention his team. Joe’s famous (or infamous, depending on where you’re standing) for mixing things up, taking players out of their standard positions and testing their skills in new ways.

  10. The Ultimate Cloud Sales Strategy
    3/14/2014

    During a recent new client strategy meeting and a session where I had a chance to interview their entire sales team I came away with a break through idea regarding their sales efforts. I think it is pertinent to almost every past client and all future clients. I just had to share it with my many readers.