General Computing Executive Commentary

  1. Managed Network Outsourcing Makes Good Business Sense
    6/24/2014

    The business of small business is business. Whether it’s accounting, financial services, legal, medical, human resources, management consulting, property management, or government contracting, small businesses are an important part of today’s vibrant economy. 

  2. Help For Your Help Desk: Five Tips For MSPs
    6/23/2014

    Whether your customer is facing a business-critical IT issue or is just in need of a little TLC, providing great service with help desk is essential if you want your MSP (managed service provider) practice to thrive. It requires having the right people, technologies, and practices in place — the perfect combination of resources that will allow your team to work fast and get the job done right.

     

  3. Changes In The Air For Channel Incentive Programs; Resellers Stand To Gain
    6/20/2014

    Last month, I hosted a webinar during which I talked about parago’s recent survey of channel marketers. One thing our research pointed out was their desire to grow beyond pure sales incentives, and start including the behaviors that support sales. But they also told us they’re having difficulty figuring out exactly how to do that.

  4. Top Reasons To Specialize And Stay Focused On Services
    6/18/2014

    People often ask me, “What differentiates a partner and makes one more successful than the other?” Nine times out of 10, my answer is this: Specialization.

  5. Channel Sales Vendor/Partner Relationships: What Vendors Want
    6/17/2014

    When a vendor is recruiting you, be aware of and prepared for the specific characteristics they want in a partner. Does your company fit the profile the vendor is looking for?

  6. Flash-Based Storage 101: What VARs Need To Know
    6/12/2014

    Disk drives are mechanical rotational devices where access to data means seeking to the correct sector and reading/writing. As you can imagine, accessing data on disk that is located randomly can result in huge amounts of overhead. Flash, on the other hand, is not spindle-based and therefore doesn't incur the penalties associated with disk while accessing data. The performance characteristics of flash are therefore much better than disks.

  7. 4 PIAM Trends To Watch In Healthcare
    6/12/2014

    It is an important objective of hospitals to provide a caring and comfortable environment where patients and their families can focus on the healing and recovery process without having to worry about their physical safety. This often poses a dilemma as hospitals work to balance the need to be welcoming and open with the need for strong security.

  8. In Praise Of The “Boutique” Contact Center Partner Strategy
    6/12/2014

    An analyst recently asked me about the benefits of working with an independent technology provider — compared to a huge vendor partner — in the contact center space. It may seem counter intuitive to some, but when contemplating whether it’s better to work with a larger-scale “mega-provider,” your answer should be no. And there’s a terrific reason.

  9. The Challenges Of Moving Data To The Cloud
    6/11/2014

    Cloud is a hot topic right now. It seems most businesses are making the move to the cloud: servers are moving to the cloud, data is stored in the cloud, and applications and services are hosted from the cloud. Collectively, organizations have made the cloud “mission critical” for their overall business operations, including reliance on the cloud for disaster recovery.  According to recent study from Cloudability, 86 percent of companies currently use more than one type of cloud services.

  10. A Holistic Approach To Backup And Data Availability
    6/9/2014

    Storage silos have long ruled the traditional datacenter.  Businesses have been purchasing separate primary and secondary storage systems — and for good reason. The end users of business critical applications such as email and databases demand the performance that primary storage systems deliver. When backing up those applications, however, the backup data does not need to be accessed in real time, and the decision point often shifts back to cost, at which secondary storage systems excel.

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