General Computing Executive Commentary
5 Reasons To Add New Wave Videoconferencing To Your Portfolio
Dave Crilley, VP of Marketing at Tely Labs lists five benefits of adding new-generation videoconferencing to your unified communications line-up.
Don’t Stunt Your Contact Center Agents' Ability To Deliver Superior Customer Service
There was a time when call center agents’ primary value was being able to share their personal knowledge about a product or service with a customer on the other end of a landline. As technology has expanded and new forms of communication such as email, web chat, and screen sharing have emerged, and real-time access to knowledge bases has become commonplace, multi-channel contact center agents have the ability to serve customers on a whole new level.
Navigating Channel Cross-Currents In 2014
Gina Gallo of Stratix asks four questions that can help you compete more effectively in the new year.
Don’t Let CryptoLocker Hold You or Your Customers Ransom
Mike Foreman of AVG Technologies explains the threat from CryptoLocker ransomware infections and what you can do to protect your business' and your customers' data.
Use YouTube At Your Own Risk
Clint Hofer of Slingfly Media tells what to do — and not to do — to help use video to reach your goal of expanding your brand and creating leads.
The Most Important And Most Overlooked Sales Metric
Gil Cargill of Cargill Consulting Group explains the value of tracking the ratio of first meetings to first orders.
Are You Ready For WebRTC ?
Rick McFarland of Voice4Net lists questions to ask your partners about transitioning to WebRTC-based communications.
Channel Sales Vendor/Partner Relationships: Part 5
In this final part of the series, Dede Haas, channel sales strategies with DLH Services, shares responses to her earlier articles including real stories and advice from the channel.
A Shift In Balance: Virtualization Growth Drives Demand For Greater App Performance
Atchison Frazer of KEMP Technologies shows that the shift toward virtualization has meant a mix of physical, virtual, and cloud for many corporate infrastructures — and this presents new challenges and opportunities.
Strategic Partnering Is The “Secret Sauce” For MSP Success
David Roth, CEO of AppFirst, gives examples of how partnering can result in integrated, best-of-breed solutions.