General Computing Executive Commentary
Why IT Integrators Should Be Selling IP Video Today
IT resellers seeking to expand their businesses and differentiate themselves in the market need look no further than the growing IP video segment. Steve Gorski of MOBOTIX says there is huge potential for resellers to increase their revenues, both by more sales to existing customers and sales to new customers eager to embrace the benefits of IP video systems. He lists several factors that make the IP video segment particularly attractive to IT integrators and resellers.
So Many Resources, So Little Time
With so much information available, it helps to have good recommendations that help you find valuable resources. Mary Ellen Grom, Vice President of US Marketing for SYNNEX Corporation shares a list of a few helpful books and websites that keep her focused on what matters day to day, both professionally and personally.
How To Balance Security And Privacy With Hospital Data
By Paul Martini, CEO of iboss Network Security, lists four critical areas to evaluabe when balancing security and privacy as a healthcare IT provider.
Winning the Strategic Account Manager Talent War
John DeSarbo of ZS Associates explains the importance of finding strategic account managers with the right skill set and drive to succeed.
Key Performance Indicators To Live (Or Die) By
David Wilkeson of MSP Advisor lists some universal KPIs that every managed services operation should monitor closely.
5 Reasons To Add New Wave Videoconferencing To Your Portfolio
Dave Crilley, VP of Marketing at Tely Labs lists five benefits of adding new-generation videoconferencing to your unified communications line-up.
Don’t Stunt Your Contact Center Agents' Ability To Deliver Superior Customer Service
There was a time when call center agents’ primary value was being able to share their personal knowledge about a product or service with a customer on the other end of a landline. As technology has expanded and new forms of communication such as email, web chat, and screen sharing have emerged, and real-time access to knowledge bases has become commonplace, multi-channel contact center agents have the ability to serve customers on a whole new level.
Navigating Channel Cross-Currents In 2014
Gina Gallo of Stratix asks four questions that can help you compete more effectively in the new year.
Don’t Let CryptoLocker Hold You or Your Customers Ransom
Mike Foreman of AVG Technologies explains the threat from CryptoLocker ransomware infections and what you can do to protect your business' and your customers' data.
Use YouTube At Your Own Risk
Clint Hofer of Slingfly Media tells what to do — and not to do — to help use video to reach your goal of expanding your brand and creating leads.