Managed Services Executive Commentary

  1. Who Needs To Rebrand When You Can “Bounce” To Future Success?
    10/21/2014

    How often do we think of implementing a radical structural fix when an attitude and leadership adjustment could be the remedy? Such a radical reaction may be to rebrand and/or relaunch when, in fact, our problems can be overcome with a systematic approach to improved team performance.

  2. Channel Sales Vendor/Partner Relationships: What Vendors Want (Part 5)
    10/21/2014

    It’s not love at first sight. It is all about the relationship between the vendor and the partner if a channel sales partnership is to be successful.  A better understanding of what a vendor expects from a partner helps the solution provider make well informed and prudent business decisions that have a positive and profitable impact on their organization.

  3. Does Your Customer Need Zero Backup?
    10/21/2014

    The primary motive of every organization is to make sure it has an option to restore data as it is before corruption, deletion, or hardware failure. Traditional backup software provides options to recover data from the above disasters with multiple recovery options. If your data is corrupted and being backed up to the backup server in latest incremental schedule then you don’t have to worry about the previous data corruption when multiple recovery points are provided.

  4. 3 Lies About Hosted UC You Can’t Buy Into
    10/20/2014

    Unified Communications (UC) is a profitable, high-value line of business for VARs and MSPs (managed services providers) so why are so few capitalizing on it?  For some, it may just be the technology that keeps them at bay. For others, it could be the perceived market opportunity. Whatever the reason, the reality is that UC solutions have evolved into a turnkey technology that’s built to scale and, according to market research firm COMMfusion, is expected to reach $8.47 billion in revenues by 2016, making it a lucrative solution for channel partners.

  5. Team Building At Its Sticky Best
    10/20/2014

    We talk a lot about building a team.  There are plenty of fun, engaging group activities you can use to build your team. The Marshmallow Challenge is one of the best. This TED activity is simple. 

  6. Security Risks From Shadow IT
    10/17/2014

    Security risks are introduced when data or applications are moved outside protected systems, networks, physical locations, or security domains. In an IT environment, when we rely on different sources to manage the data within the organization it may lead to loss of data and that is the reason for shadow IT. For a better view, when an organization is in need of service from an external source to maintain its data, then we can conclude the firm is at risk by software and devices used by the external source.

  7. 5 Things Managed Service Providers Need To Know About Cloud Security
    10/17/2014

    For a term as light and carefree as “the cloud,” things are a bit dark and stormy in the wake of what seems like daily news headlines about data security breaches, even if they don’t directly relate to cloud-based security. These headlines underpin the pressing concern that executives working with managed services providers (MSPs) face: How can I keep my valuable data safe when I constantly hear about problems related to data security issues?

  8. Four Keys To Managing Customer Relationships
    10/17/2014

    By 2020, customer experience will overtake price and product as the key brand differentiator. You could be offering the best product or service on the market, but if you don’t treat your customers properly before, during, and after a sale, you will never be able to build a mutually-beneficial partnership that keeps them coming back. Undoubtedly, loyal customers are your most valuable business asset.

  9. 5 Characteristics Of A Great IT Employee — And None Of Them Are Technical Skills
    10/16/2014

    My underlying principle about recruitment is that specific skills and training are important, but they shouldn’t be your primary concern during the hiring process. Job skills are necessary, of course, but you should look beyond skills and consider the behavioral characteristics that spell success in your company. My belief has always been that I can teach you to do your job better, but I can’t change who you are. Behavioral skills are much harder to teach and to change. People skills, management, leadership, creativity, ability to deal with adversity: these are of more value in the long term than any specific “job” skill. In the end, those are what we need.

  10. 7 IT Security Best Practices For IT Pros To Protect Against Cyber Threats
    10/15/2014

    Cyberattacks come in many forms, from nation-state hacking to ransomware. Malware like CryptoLocker, which netted the malware authors a reported $30M, doesn’t discriminate either — hitting the consumer, the small business, mid-market, and large enterprises. 

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