Managed Services Executive Commentary

  1. Selling To The Millennial Customer
    2/27/2015

    Many of us have owned our businesses for numerous years and come from the Boomer Generation. Boomers are frugal for the most part, and were raised with dial telephones, three-channel television, and in a single-income family.  We saved our leftovers, ate everything on our plates, and the stores were closed on Sundays. We grew up with a mindset of budgets, and when we got out of college it was the ‘70s. We listened to vinyl records, FM radio, and drove an American-made car.

  2. 3 Reasons Why Specialization Is Critical To Success
    2/27/2015

    You’ve more than likely heard the saying, “jack of all trades, master of none,” and while in most cases this applies to individuals, it can also pertain to businesses, including solutions providers and MSPs (managed services providers).

  3. 5 Opportunities For Independent Software Vendors In Education
    2/27/2015

    Technical advancements have completely reshaped the way we live and function today. These advances are an outcome of creative minds and innovative ideas stimulated by effective learning, imparted to a great extent, by our esteemed educational institutions. Interestingly, the education sector has always been notoriously slow to adopt new technology with very little changes made in the past so-many decades.

  4. Solutions Providers: Whatever You Do, Don’t Do This
    2/27/2015

    The “this” that I’m talking about is the practice that I’ve seen MSPs (managed services providers) and IT consultants repeat many times.  Tragically, each repetition costs the MSP and/or IT consultant a ton of cash.  The behavior that I’m talking about is the result of success that the MSP has had. Ironically, the more successful small MSPs are, the more rapidly they want to grow, hire more engineers, and enjoy more recurring revenue.

  5. Patch Management As A Path To Recurring Revenue Growth For MSPs
    2/27/2015

    It’s common knowledge among managed services providers (MSPs) that the centralized, streamlined management of patching reduces support ticket volume and improves support response times. But many MSPs aren’t aware that patching can also serve as the linchpin that fuels managed services growth with break-fix customers.

  6. What Verizon’s Study Can Teach MSPs About The Cloud
    2/27/2015

    Verizon’s recent study, “State of the Market: Enterprise Cloud 2014” confirms what many already knew — the cloud has become a valuable part of the enterprise. Yet, you might be surprised to what extent.

  7. 3 Pricing Mistakes You’re Probably Making
    2/26/2015

    Pricing. It’s been plaguing business owners since the dawn of time. And even with so much existing thought leadership on the topic, pricing continues to stress most of us out.

  8. Ask Coach: Making Your Team Part of Strategic Planning, Part 3
    2/26/2015

    This is the third part of a three-part series. This installment deals with documenting your plan and driving communication through your team.

  9. Ask Coach: Making Your Team Part of Strategic Planning, Part 2
    2/24/2015

    Q: How do you invite your team to be part of strategic planning? Coach: Instead of “invite,” “engage.”

  10. Clearing The Clouded Line Between VAR And MSP
    2/24/2015

    Throughout the decades, there are very few things that have impacted the evolution of the VAR as much as the cloud. With its limitless scalability, ability to help lower service delivery costs and capability to support better remote servicing access, the cloud is changing the shape of VARs’ businesses for good.

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