Managed Services Executive Commentary

  1. Shared Service Management Required In The Era Of “The Google Effect”

    Supporting departments within organizations have traditionally focused on managing and continually improving their own services. By Nancy Van Elsacker, president, TOPdesk USA

  2. The New Reality Of Prospecting

    During the course of my sales and sales coaching careers, I've seen traditional prospecting strategies — canvassing, networking, cold-calling, et cetera — become increasingly less effective. As a matter of fact, most salespeople do their best to avoid prospecting because they know, based on their experience, it does not produce the desired effect: more first meetings. By Gil Cargill, Sales Acceleration Coach

  3. How To Use Ransomware To Drive BDR Sales

    The concept of ransomware is not new — it has been a part of the cyber threat landscape for more than 20 years. But, what makes it important to today’s cyber-security conversation is the emergence of “crypto” ransomware, i.e. CryptoLocker, CryptoWall, Locky, TeslaCrypt, and more recently Cerber. By Neal Bradbury, Senior Director of Business Development, Intronis MSP Solutions by Barracuda

  4. 6 Ways To Drive Greater Return On Your Process Improvement Investment

    Improving processes isn’t just about creating new flowcharts and Word documents; it’s about improving the consistency and quality of execution, increasing efficiency, and facilitating innovation within your organization. These are the guidelines and workflows that, when managed effectively, can define and improve how your company operates from the C-Suite to the server room.

  5. How To Hire Your First Sales Rep … Profitably!

    At some point in the growth of all MSPs, IT consultants, VARs, and/or software salesforces, the need to hire the first salesperson becomes apparent. Typically, this is stimulated by one of several factors. By Gil Cargill, Sales Acceleration Coach

  6. Access Governance And The Cloud: The Reasons Why

    Access governance continues its climb toward becoming a dominant force in a growing market in a plethora of industries throughout the U.S. and beyond. Organizations now more than ever investing resources in access governance solutions so they can improve process efficiency and the security of their networks without much effort. By Dean Wiech, managing director, Tools4ever

  7. Get Ready For Retail Deployment As A Service

    No longer an isolated, occasional event, technology deployment occurs almost continuously now, and retailers should be thinking about changing the way they plan, budget, manage, and support deployment cycles in this new world.

  8. Beyond Deployment: A New Mindset

    From a project perspective, deployment looks like a tactical, time-limited event. From a strategic standpoint, however, it plays a key role throughout the process of customer-centric technology implementation. For long-term success, smart retailers will weave deployment into their overall technology strategy with the right partner early in the planning process.

  9. 5 Cloud-Based Service Fallacies

    What is it about the cloud that seems to confound the small to midsize business (SMB) IT consulting space? You can’t escape cloud-computing advertising unless you are stranded on a desert island. By Andrew Harrover, CEO, Matrix Computer Consulting and ASCII Group Member since 2012

  10. How To Create Augmented And Virtual Reality Implementations For Retail

    Augmented reality (AR) and virtual reality (VR) have been growing in popularity among consumers and are currently poised for explosive growth in the retail industry. By Shaun Kirby, Chief Technology Officer for Rapid Prototyping, Cisco