Managed Services Executive Commentary

  1. 5 Key Takeaways From The HTG 2015 Service Summit
    6/18/2015

    The content day at the HTG Q2 Peer Group meetings in Dallas included the Service Summit. The Service Summit included content directed at the service delivery side of our HTG member companies.

  2. 5 Ways IT Solutions Providers Can Attract And Retain Millennial Talent
    6/17/2015

    Millennials are transforming the workplace. Although often regarded as entitled and self-centered, this generation is actually more energetic, motivated, and goal-oriented than it gets credit for. It’s just that millennials like to do things differently.

  3. IT Solutions Providers: Clarifying Your Personal MVV, Part 2
    6/17/2015

    It's impossible to lead others until you lead yourself. The core to self-leadership is clarity around your MVV. Note: This is the second in a three-part series on Clarifying your personal Mission, Vision and Values (MVV). April covered personal Mission while in June we’ll look at personal Values.

  4. Cloud? Data Center? How To Distinguish Services For Your Client’s IT “Baby”
    6/15/2015

    Let’s face it, when it comes to your client’s applications, data and network, for many IT professionals, it’s their baby. They’ve helped it grow by carefully adding new devices; made sure it’s well protected from harm with the necessary security; made certain that it’s properly fed with the right power and ensured it’s comfortable with the right cooling. They’re not about to hand over control of their network and its applications to just any facility — Correct?

  5. How Elite MSPs Tackle Today’s Biggest Managed Services Challenges
    6/15/2015

    From dangerous new competitors, to perilous price wars, security threats and the mobile device explosion, best-in-class MSPs (managed services providers) know how to turn challenges into opportunities. Their greatest strength is their ability to find new ways to refine and expand their practices to address the constantly evolving needs of their customers.

  6. Knights, Kings/Queens, Presidents And You: How To Lead When Others In Leadership Roles Won’t
    6/10/2015

    He bows before you, King/Queen of your Technical Realm. You raise the magical gleaming silver sword, Excalibur, high over your head. Lowering Excalibur, you touch each shoulder of that bowed special ally as empowering words fall from your lips, “I dub thee, Sir, Knight of the Royal Technology Table. Arise Sir Reginald and assume your leadership role.” With a hope-filled heart you watch Sir Reginald arise. He walks into your service team meeting glowing with pride and promptly falls on his face. Gasping for air, you awake from your dream wondering, “How can I lead when my leaders can’t … or won’t?”

  7. Does Your Company Have A Path To Sell POS-as-a-Service?
    6/9/2015

    “POS-as-a-Service” is a phrase that is the buzz in our point of sale (POS) industry. Does it mean the same thing to every VAR, ISO, or ISV?  Most certainly it does not and nor should it. The list of benefits for both the merchant and the POS provider is varied depending on your position in the market, your targeted customer, and your selling strategy. How did we get to be an emerging POS-as-a-Service industry, and where are we headed?

  8. Mobilegeddon: Is Your Business Ready?
    6/9/2015

    Smartphones. Social media. Instant communication. Our world is ever changing and evolving. Along with these changes in technology come changes in how businesses operate. One of the biggest changes can be seen through business’ presence on social media and via their organizations’ websites.

  9. Great Leaders Take Time To THINK: Got Thoughts?
    6/8/2015

    IT solutions providers can benefit from learning and using Steven Covey’s four quadrants — and recognizing Quadrant II, which includes important, but not necessarily urgent, tasks like planning and relationship building, should not be overlooked but rather considered an investment of time in your business’ success.

  10. 7 Reasons To Provide Quarterly Reports To Your Managed Services Customer
    6/8/2015

    Managed IT services providers (MSPs) must ensure that their service delivery objectives are in line with their client’s business objectives. The common aspiration of an MSP is to provide a service that their client finds valuable and thus indispensable.

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