Managed Services Executive Commentary

  1. To Win Big, The Sales Goals, Objectives Must Align With The Business
    3/27/2014

    When it comes to compensating the sales team, MSPs and solutions providers can take any number of approaches. There is no “universal standard” for setting quotas or defining how compensation and incentives are awarded. However, one of the most common mistakes that MSPs and solutions providers make when establishing compensation programs, is the failure to link the sales goals and objectives to what the business is working toward.

  2. Advising Your Cloud Customer: Public, Private, Or Hybrid
    3/27/2014

    Let’s face it, do your customers really know what the cloud is, let alone whether it’s public, private, or hybrid?

  3. 5 Things You Need To Consider Before Adding Cloud To Your Service Offerings
    3/24/2014

    By some estimates, there are 30,000 managed services providers (MSPs) worldwide. Many have built their businesses providing remote support for the computing infrastructure of small and medium enterprises (SMEs). Others do IT consulting and one-off IT projects.

  4. 5 Metrics Every IT Solutions Provider Should Track
    3/21/2014

    The ability to make fact-based decisions regarding the strength of your business is crucial to success. Knowing what information to base those decisions on is even more important.

  5. Protect Your Customers Against The Dangers Of The Cyber Seas
    3/20/2014

    No one ever expects to become a victim of piracy—especially those that don’t regularly take to the high seas—but don’t let your customers be fooled into thinking that they can ever let down their guard. As long as there is something to lose, there will be criminals trying to take it, and data files are no exception.

  6. What MSPs Need To Know About The Unified Certification Standard
    3/17/2014

    A Q&A with Charles Weaver, CEO of the International Association of Cloud & Managed Service Providers (MSPALLIANCE).

  7. Four Leadership Lessons I’ve Learned From Baseball’s Joe Maddon
    3/14/2014

    If you follow Major League Baseball, chances are you’re familiar with Tampa Bay Rays Manager Joe Maddon and his unorthodox approach to managing the game … not to mention his team. Joe’s famous (or infamous, depending on where you’re standing) for mixing things up, taking players out of their standard positions and testing their skills in new ways.

  8. The Ultimate Cloud Sales Strategy
    3/14/2014

    During a recent new client strategy meeting and a session where I had a chance to interview their entire sales team I came away with a break through idea regarding their sales efforts. I think it is pertinent to almost every past client and all future clients. I just had to share it with my many readers.

  9. Education And Security Are Key To Monetizing BYOD
    3/14/2014

    Practically everyone has been taking their mobile phones to work since they infiltrated our lives a few decades ago. Initially they stayed in our coat pockets or bags, or rested quietly on our desks, but they’ve since evolved beyond a means for simple voice or text conversations. Back then our mobile phones were personal and not for work. But as the devices themselves have changed, times have changed as well.

  10. Differences Between A World-Class MSP And A Typical MSP
    3/13/2014

    “World-class” is used to explain “of the highest order.” Here’s how to ensure your company is performing better than everyone else.