Managed Services Executive Commentary

  1. The Most Important KPIs For MSPs
    12/16/2016

    When you think of Key Performance Indicators (KPIs), there are a plethora of metrics you can monitor within your MSP practice. In my experience as an MSP, and also as a consultant to other MSPs, I have found the following work well...

  2. How The Cloud Killed The IT Guy
    12/15/2016

    The demise of the IT guy has been predicted for at least 10 years. The thought was as everything started moving to the cloud, there wasn’t going to be much left to do for the IT guy. After all, if all an IT guy did was babysit and maintain physical servers, and if those servers were migrated to the cloud; then why do you still need an IT guy?

  3. New Survey Shows Confusion And Urgency About Hybrid Cloud Storage, Opening Door To MSPs
    12/15/2016

    The IT landscape today is undergoing a rapid transformation, moving from a computer and automation-based economy, where success for organizations was often measured by the power of machines in a traditional data center, to an economy based on data processed and stored in the cloud.

  4. Healthcare Organizations Shouldn’t Go It Alone When It Comes To Meeting Mandates For User-Friendly Patient Portals
    12/14/2016

    Offering a warm, honest bedside manner has always been a priority for quality medical professionals. By Alaaeldin El-Nattar, COO, Rivet Logic

  5. Reinventing The Channel: 5 Top Emerging Trends
    12/13/2016

    While it has always been incumbent upon a manufacturer to keep pace with changes in technology to ensure success of its channel partners, the challenge to do so has never been greater. By Stephanie Dismore, Vice President & General Manager, U.S. Channels at HP Inc.

  6. If Orange Is The New Black, Then Detection Is The New Prevention
    12/12/2016

    Today, it’s fashionable to be called detection and leave behind the vestiges of a security model built entirely around prevention. By Jason Matlof, Executive Vice President, LightCyber

  7. Data Backup & Recovery: How Big Data Has Changed Things & What Decision-Makers Need To Do About It
    12/9/2016

    Today, companies in all sectors have a massive demand for data. To succeed, they must be able to take in a large amount of data and process it in real-time with no room for delays, lags, or hiccups. As the demand for efficiency and fast processing times has risen, companies around the world have been forced to move beyond the relational databases of yesteryear and into new, more capable data processing methods.

  8. Women In The Channel: Can Women Make It To The Top?
    12/8/2016

    Like most women who have been in the channel for many years, Theresa Caragol, Principal at TCC Consulting & AchieveUnite, began her career at the first link of the channel food chain and worked her way up. Her story is a familiar one for numerous women in the channel. This is the second of a four-part series; click here for part one.

  9. 4 Cloud-Based Services Every MSP Should Offer
    12/5/2016

    It's no secret cloud-based services are in abundance right now. As an MSP, there are certain services that you must have in your arsenal to offer to your clients. By Stanley Louissaint, president, Fluid Designs Inc. and ASCII Group member since 2014

  10. What The Customer Wants: Focus On Correct Measurements To Improve Satisfaction
    11/30/2016

    When you want to focus on the customer and improve customer satisfaction, it is important to correctly measure customer satisfaction. This grants insight into the customer’s wishes and points on which you can improve your services. By Nancy Van Elsacker, president, TOPdesk US