Managed Services Executive Commentary

  1. How To Create Augmented And Virtual Reality Implementations For Retail

    Augmented reality (AR) and virtual reality (VR) have been growing in popularity among consumers and are currently poised for explosive growth in the retail industry. By Shaun Kirby, Chief Technology Officer for Rapid Prototyping, Cisco

  2. Building A Next-Gen Managed Security Practice

    Managed Service Providers (MSPs) have long served as their customers’ IT security experts. Small- and medium-sized businesses typically do not have the IT expertise or resources in-house, and so rely on their MSPs to provide the high level of IT support they could not create on their own. As the security landscape evolves and becomes more complex, MSPs also find themselves managing multiple vendors for different product areas, from endpoint security, email, disk encryption, network and mobile security, and wireless capabilities.

  3. Security Breaches Aren’t Just About IT

    When you hear about a security breach, you probably think something like, “The IT department must have missed something.” But increasingly, breaches are caused by factors outside of IT’s control. Today, a breach is just as likely to be the result of a devious email or an unwitting employee’s error as a breakdown in IT.

  4. Connecting The Dots... CRM To PSA To ERP

    As the world moves to browser-based applications (whether hosted on your own server or with a provider such as Amazon), it can mean that some of your applications might be on a local server in your office and others are hosted somewhere else.  For example, you may have a hosted CRM (“Customer Relationship Management”) system, while your accounting or ERP software application stays behind closed doors where it is more difficult for a hacker to gain access.

  5. Service Level Agreements: 3 Best Practices For MSPs

    The transition to managed services from a break-fix business model can be challenging for MSPs. There is much to consider in terms of setting expectations, documenting the deliverables, and defining how the MSP’s relationships with its clients will be governed under this new model.

  6. Don’t Miss Out On The Converged Infrastructure Growth Trend

    An IT solution provider discusses a major data center growth trend that every channel IT company should be taking advantage of right now.

  7. How The MX Logic End-of-Life Affects MSPs

    There are many times when VARs and MSPs need to select new products to fulfill client needs. One case in particular occurs when a vendor decides to end a product or service. In light of Intel’s announcement that it will end its MX Logic antispam service on January 11th, 2017, many MSPs are looking for a new email security solution to offer to their clients.

  8. Email Is A Major Security Risk For Small Business

    Hackers and small businesses share one thing: they rely on email. Todays’ cybercriminals are organized and business-minded. They make investments and they expect returns. Some invest in big targets, such as Home Depot and Anthem. Others invest in massive attacks, such as ransomware and botnets.

  9. Meeting The BDR Need With Your Business Continuity Solution

    You cannot claim to be a solutions provider unless you offer all of the obvious necessities to your potential business clients. Part of your role as a managed IT services provider is to help each client find the best solution(s) for their business — solutions that will save them time, save them money, and help them meet desired business outcomes, such as increased profitability, optimized employee productivity, and a more streamlined technology spend.

  10. Why You Should Lead Your Sales Pitch With Endpoint Security

    A common question asked during a job interview is whether or not the employee has an opportunity to work remotely. Not only does it benefit the employee by saving commute time, the employer benefits as there is no additional overhead or potential distraction by other employees in the office. The trend is common and software tools make it easy, but it’s possible there are too many software tools providing such services, thereby raising the level of concern for data security amongst IT professionals.