Managed Services Executive Commentary
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Building A World-Class Customer Support Team At A Startup
1/9/2020
Providing a personalized, holistic customer experience is the goal of support teams today.
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10 Tips for Adding Security And Compliance To Your Services Stack
10/18/2019
Managing data privacy and protection, storage and transfer — as well as compliance with state, federal and international laws and guidelines — is too complex for clients of all sizes to manage internally. It's natural that they look to their IT partners to help them solve this issue. It's your opportunity to be ready with a plan when they do. Even better, bring the solution to them before they even start searching. Here’s how.
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Cybersecurity Resolutions: Reevaluate These 3 Components Of The Security Infrastructure In 2019
1/3/2019
As each year winds down, we tend to look at the coming new year with hope and determination. We will get on that treadmill, we will eat less cake, and we will adopt sound security principals. However, the reality is, we change very little from year to year. That is until something happens to shock our systems.
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TSP Sales Growth Starts With Ownership
3/23/2018
Douglass Miller is the CEO of Straightedge Technologies. Like many MSPs, he was frustrated with his sales results. He had very few net new clients and sales to existing clients was uneven. In two-three years, he has doubled the size of his MSP; attracting one net new MRR client a month and growing his sales to existing clients by 3-4X. What changed? Douglass did.
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6 Steps To Shortening Your Sales Cycle
1/17/2018
From filling the funnel with marketing activities to engaging the prospect in a sales conversation, here are six tips for improving the process you use to move a prospective buyer from interest to revenue.
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Channel Leaders Considering A Merger Or Acquisition – Consider This!
11/16/2017
Pursuing a merger or acquisition can be a very effective way to grow revenue, acquire a customer base to cross sell into, add new product and service lines, acquire specific assets (or permits, licenses, etc.), expand into new geographic markets, acquire talent (“acqui-hire”), or acquire intellectual property. Some CEOs have M&A experience and some don’t. For those who don’t, this doesn’t mean M&A should be avoided, rather just pursued in a slower gear. The following are a few suggestions I have.
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IP Is Critical To VAR And MSP Success - Establishing Effective SOPs And Best Practices
11/1/2017
How many times a day do you preach best practices procedures to your employees? What is a best practice and what does it actually mean? How are effective best practice developed, how often should they be reviewed, and how should you store them? Most importantly, how do you share and train your staff on your organization’s best practices. Service providers and resellers need to have answers for all these questions. Here are some of the answers we’ve come up with.
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Deeper MSP And VAR Security Services Should include Dark Web Monitoring
10/16/2017
Recent studies show that 73 percent of the U.S. population (237,736,346) have at least one compromised credential and 18 percent (60,441,444) have a compromised social security number found within the Dark Web, the portion of the Internet that is hidden from conventional search engines. In 2016-2017, 4.2 billion email account credentials have been identified for sale, not including fake data. The global cost of data breaches will reach $2.1 trillion by 2019.
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MSPs And VARs: A Layered Approach To Security Offers The Best Defense Against Ransomware
9/14/2017
Ransomware is a terrifying reality for organizations today. We’ve all heard the horror stories. Hospitals that have seen their systems crippled and been forced to pay millions to rebuild in the aftermath of ransomware attacks. Police departments suffering the consequences of both paying or not paying ransoms, demonstrating these attacks to be a crime that authorities cannot protect themselves from, much less others. It’s become clear that ransomware can affect organizations of any size, in any industry.
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Looking To Sell Your MSP Practice - Better Consider These Issues Now
7/26/2017
The managed services market got its start as early as the 1990s as the recurring revenue business model sparked a new era of change in the technology industry. As managed service providers (MSPs) emerged, the market for their offerings grew, and it is expected to reach $193 billion by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%, according to Markets and Markets.