Managed Services Executive Commentary

  1. Born In The Cloud: The Next Generation Of Call Center Technology

    As more and more companies are shifting gears and jumping on board with cloud technology, the contact center industry is making the switch as well. Cloud computing technology has made it possible for call centers to forego the need to increase staff numbers and the routine headaches that are all too often associated with hardware and software (we’ve all been there).

  2. 4 Ways To Protect Small Businesses From Data Loss

    Since 2004,, a national public service campaign by the U.S. Department of Homeland Security (DHS) and the Federal Emergency Management Agency, has recognized September as National Preparedness Month. As the month comes to a close, we remind you to stress with your clients that businesses should be prepared year-round for disaster. This is an opportunity for IT solution providers and SMBs alike to re-focus their efforts on ensuring that their data and critical business infrastructure are protected, should catastrophe strike.

  3. Are You Putting Technology To Good Use? 4 Tips To Help Your Manufacturer Clients Deliver IT Operations Efficiently

    Manufacturing requires precision, no matter what type of product is being developed. Yet in today’s technologically advanced world, many manufacturers are finding that their IT operations are not as efficient as they should be. And it seems like every day there’s a “new” product or solution that they must have to compete in the marketplace. This leaves operators wondering how and if they can improve upon some of the more critical functions with existing technologies. The answer is, of course, yes!

  4. 4 Best Practices For Better VAR, MSP Time Management

    If time is money, then most managed service providers (MSPs) and value added resellers (VARs) are probably pinching pennies. With ever increasing demands on their time as the industry continues to grow and customers expect better service, IT service providers have to re-examine how they’re spending their time and energy managing their businesses.

  5. MSPs: You Must Be HIPAA Compliant Too

    Any business dealing with medical patients’ personal health information (PHI) must understand and comply with HIPAA  (and thus avoid potentially devastating enforcement actions). Unfortunately, these same businesses often struggle to gain a firm grasp on just how precisely HIPAA requires them to behave in all phases of their operations.

  6. 4 Ways Cloud SaaS Can Improve Your Endpoint Cybersecurity Business

    According to Forrester, global Software-as-a-Service (SaaS) revenues are forecasted to reach $106 billion in 2016, increasing 21 percent over projected 2015 spending levels. However, the tremendous growth of cloud SaaS technology also brings new security risks. Already porous network perimeters have become even more susceptible to vulnerabilities as a growing array of endpoint devices connect to the cloud.

  7. Why Should You Sell Solutions “Born In The Cloud”?

    The “cloud” is where everyone wants to be; yet few know how to get there successfully. Why does the cloud remain somewhat elusive to the channel and VARs, and how can we remove the barriers to entry for all? Let’s first look at the “why” part of this question. Why should you sell cloud-based solutions at all? 

  8. 6 Industry Trends MSPs Should Get Their Heads Around — Fast!

    Managed services providers (MSPs) have a responsibility to be up to speed on emerging industry trends and adaptable to new technologies. These activities are critical to ensuring that the MSP remains perpetually valuable to customers and profitable as a business. The challenge often lies in finding a balance between managing the business through multiple change cycles and maintaining control of all assets.

  9. Managed Services: Helping Companies Make The Right Choice

    The IT services industry continues to see a shift from the reactive break-fix model to the proactive managed services provider (MSP) approach. And for good reason; while businesses might feel secure with their current break-fix “solution,” they largely lack the knowledgebase required to foresee the ease of doing business with MSPs.

  10. Building Competitive Motes With Marketing (Hint Help Key Constituents With Their Marketing)

    Several powerful forces are converging to fundamentally alter the landscape of marketing.   These same forces when applied creatively can be used to differentiate businesses and establish competitive motes across many industries.