Managed Services Executive Commentary

  1. 4 Things To Consider When Protecting Apps And Data In The Cloud
    4/13/2015

    The debate about which cloud is the right for business — public, private or hybrid — has been ongoing and may never be completely resolved, but most will agree the choice depends on the business and its unique requirements.

  2. 25 “Leadership Learnings” To Help You At The Helm Of Your IT Solutions Provider
    4/9/2015

    I am blessed to be able to spend a lot of time with leaders from all over the globe. Over the years, I’ve collected some observations about the disciplines and habits they live by. Here is a compilation of things I’ve observed and learned as I’ve watched these leaders do what they do.

  3. How To Overcome The Disconnect Between Compliance And IT Security
    4/9/2015

    There is a huge disconnect between compliance and IT security, which I see every day while conducting compliance and security assessments.

  4. Ask Coach: How To Connect Better With People (In Particular Your IT Solutions Provider Staff)
    4/8/2015

    Q: How can I better connect with people (and in particular, my staff)? Coach: What do Maxwell Smart’s shoe phone and the movie My Big Fat Greek Wedding have in common? Both teach valuable lessons on effectively connecting with others.

  5. 8 Top Traits To Look For In An Employee
    4/6/2015

    I am asked this question from time to time, and the quick answer reads a little bit like the Boy Scout credo: honest, thrifty reverent, etc. The full answer is a lot more complicated because the “perfect employee” is someone who fits into your organization and stays around for a long time as well. There is a great deal riding on your hiring, and companies that hire well typically thrive. 

  6. Top 10 Pieces Of Advice For A Growing MSP (If I Only Knew Then…)
    4/6/2015

    Building a managed services practice is a tedious and never ending process. I first got involved in building a managed service practice at HTS (Heartland Technology Solutions), back in 2005 when the topic became a focus for our HTG group. I sold HTS in 2012, but I still vividly recall the meeting in Madison, Wisconsin, when the group debated the idea of managed services — this concept of providing flat fee services for a monthly rate.

  7. SMBs Are Getting Their Feet Wet With Hybrid Cloud Storage Solutions
    4/1/2015

    I am likely preaching to the choir when I say, introducing small-to-medium sized business clients (SMB) to a new, highly innovative, many times expensive technology solution is no easy feat.  Actually, the introduction isn’t really the hard part — getting that PO signed-off is where it becomes tricky.

  8. 5 Effective Ways To Help Your IT Clients Manage Passwords
    4/1/2015

    Managing passwords can get overly complicated. Here are some tips to remember as an IT solutions provider along with how you can make the process easier for end users.

  9. The White House Is Jumping On The Chief Data Officer Trend, Will Enterprises Follow Suit?
    4/1/2015

    Government isn’t known for being on the cutting edge of innovation, because bureaucracy often interferes with decision making. It takes a lot of waiting and discussing before something actually gets done, especially when compared to the more nimble private sector.

  10. 3 Easy Ways For MSPs To Report Their Way To A Better Customer Relationship
    4/1/2015

    The best managed services relationships are built around trust. As celebrated business leader Steven Covey once said, “Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” For managed services providers (MSP), trust comes from showing continuous value to customers over time. A relationship founded on trust is a powerful way for an MSP to protect critical business relationships from competitors as well.

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