Managed Services Executive Commentary

  1. Ask Coach: What’s The Process Behind Developing A Leadership Team?
    12/23/2014

    How do I develop a true leadership team? Well, that’s a topic that could consume an entire library of books! That said, let’s see if we can’t whittle the topic down to a manageable scope. Beginning with the end in mind … effective development always starts with defining success. Said differently, ask yourself if you have a clear sense for what a real leadership team looks like?

  2. Books Services Providers Can Reference Again And Again
    12/23/2014

    As we wrap up 2014, I wanted to give my Service Manager Brethren a few of the books that have helped me in an operational or managerial capacity over the last 15 years. Some of the books are pricey and are more like text books than typical business book fare.

  3. How To Protect Your Customers’ IT Infrastructures Against Security Vulnerabilities
    12/22/2014

    It wasn’t long since the Heartbleed bug made waves across the Internet and put hundreds of online services and systems at risk of personal data exposure. Now, it’s again a busy season for solutions providers that focus on security, as a new vulnerability — Shellshock — was found running uncontrolled over the Internet, and it soon proved a far more serious threat than Heartbleed.

  4. Your Healthcare Customers Need A Private Cloud Education — Stat!
    12/22/2014

    If the nightly news is your primary source for the latest happenings in cybersecurity threats, you’d think that retail was cybercriminals’ number one target (no pun intended). Many would be surprised to find out that healthcare is actually at the top of the hit list.

  5. It’s Christmas Year ‘Round For Hackers!
    12/19/2014

    While it’s not a pleasant thought, the more we enable our lives with cool tech, the more we open up the doors to criminals using weapons of ones and zeros to attack our machines and steal our data. As IT solutions providers, you can empower your customers to better protect their businesses with improved cybersecurity practices. Here are three ways you can make an impact on cyber security for your clients — and yourself — in 2015.

  6. How To Prepare For The Next “D” In BYOD
    12/18/2014

    A few years ago BYOD (bring your own device) was just an IT buzzword, and now it’s part of everyday conversation. References to BYOD today revolve around personal smartphones and tablets but the rapid introduction of new consumer technologies, like wearables, are changing the notion of what the “D” in BYOD stands for. BYOD today isn’t as much about the device, but more about securing the data, via apps, on the device. Businesses need to start thinking now about how the rise of wearable technologies and the Internet of Things (IoT) will affect their approach to BYOD.

  7. Why You Should Educate Your IT Clients On Storing, Managing Data
    12/18/2014

    David Siles, vice president of channels and alliances at DataGravity, offers insights on how IT solutions providers can help their customers protect data, as well as improve operations and productivity.

  8. Ask Coach: How Do I Develop My Staff To Believe In Themselves?
    12/18/2014

    How do I develop my staff to believe in themselves? I am going to answer this question with some lessons I learned from my father and a swamped canoe. Before I tell my story, I want to remind you of the challenge you face.

  9. 5 Ways To Use Your PSA And Make Business Better
    12/18/2014

    You can learn a lot from business analytics. And when it comes to PSA (professional services automation) software, the data collected reveals plenty of patterns and trends that can help you make decisions that boost productivity and efficiency, as well as enhance the customer experience.

  10. Why You Should Stop Using Unpaid Interns
    12/16/2014

    Interns have been used in many companies across almost all industries for dozens, if not hundreds of years. Many SMBs find the use of interns invaluable, as they can ease the burden of operations from both a staffing and financial perspective. Additionally, many interns gain valuable skills and connections as a result of their exposure to their chosen profession, and these are the “perks” many employers hang their hats on. 

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