Managed Services Executive Commentary
What "Undercover Boss" Teaches Us
Gill Cargill of Cargill Consulting Group says looking at things from a different perspective can help to ensure you never get caught by surprise.
Who Is Your Company's "Director of First Impressions"
Gil Cargill of Cargill Consulting Group asks you if you can identify your company's "directors of first impressions" and if you approve of the quality of their work.
The Value Of Voice In CRM
Steven De Korne of Vertical Communications explains how adding voice to a customer relationshiop management tool improves productivity, efficiency, and profitability.
Prospecting: It’s A Numbers Game
Gill Cargill of Cargill Consulting Group says prospecting is a numbers game but, far too often, the numbers are not adhered to. He reminds sales teams to be tenacious, persistent, yet professional when following up with prospects.
How To Build A World-Class MSP
In most cases, any solution provider can break into managed services and set themselves up for a lifestyle of monthly recurring revenue. However, that revenue stream isn’t solely what will launch your business into the next stage. Alex Rogers, CEO of CharTec, suggests things to consider when you want to move from average to a superior status in managed services.
Pitfalls To Avoid With Patch Management
Alistair Forbes of GFI MAX lists five things to avoid when it comes to patch management and tells MSPs why its important to get it right the first time around, use the best solution, and get buy-in from the clients' management.
So Many Resources, So Little Time
With so much information available, it helps to have good recommendations that help you find valuable resources. Mary Ellen Grom, Vice President of US Marketing for SYNNEX Corporation shares a list of a few helpful books and websites that keep her focused on what matters day to day, both professionally and personally.
How To Balance Security And Privacy With Hospital Data
By Paul Martini, CEO of iboss Network Security, lists four critical areas to evaluabe when balancing security and privacy as a healthcare IT provider.
3 Things Local Governments Need To Update In 2014
Brian Sutter of Wasp tells how document and record management, grant management solutions, and asset tracking software can help local governments run more efficiently.
Five Strategies For Becoming A Best-In-Class MSP
Justin Crotty of NetEnrich lists five strategies that channel members can leverage to become world-class organizations.