Managed Services Executive Commentary

  1. Why Law Firms Need To Start Taking Advantage Of Cloud Computing
    6/1/2016

    Cloud computing means that the world is your office. When the world is your office, you can access your files, applications, calendar, and email wherever you are. In an earlier blog post, I wrote about which types of businesses are a good fit for the cloud. Law firms hit almost every item on that check list, therefore making moving to the cloud a smart investment.

  2. 6 Tips For Increased Meeting Productivity
    5/27/2016

    As CMO of a business communications company, and having spent the bulk of my career in the industry, it has been my top priority to find ways to transform and streamline the way businesses hold meetings. Meetings were developed to be an efficient way for employees to get together to discuss ideas, debate issues, overcome obstacles, and drive outcomes.

  3. What Is The Cloud?
    5/27/2016

    With the Cloud, you can simplify your office technology and completely eliminate the need to purchase and maintain expensive complex equipment. If you are interested in seeing if the Cloud is right for you, we can help connect you with a WebTop Certified Managed Service Provider for a free, no pressure, no obligation Cloud Readiness Assessment.

  4. Channeling Security: How To Talk With Clients About Skyrocketing Costs
    5/25/2016

    In today’s business climate, you can count on a security breach almost as sure as you can count on the sun rising and setting. That’s why being proactive about the challenges your clients face — including the spiraling costs of network protection — is essential. It all begins with communication.

  5. The Dynamics Of Change In The Managed Services Marketplace
    5/25/2016

    “If you’re not growing, you’re dying.” This statement is a reminder that in an ever-changing world, you must adapt to your surroundings or you will get left behind. Even though this is a phrase that can apply to anyone and anything, let’s apply it to the struggle that office technology dealerships, manufacturers, distributors, and service companies are experiencing while trying to establish their business in the managed services marketplace.

  6. Unique, Original Ways To Provide Value To Your Customers
    5/25/2016

    Too often while walking a trade show floor, we’re caught up in the technology “price race to the bottom” — who has more megapixels, who can integrate with more partners, or who can manage the most access points. But in the race to be the best, many manufacturers can get caught up in the competition and forget about the main component in creating a successful business: customers. True service is rooted in the notion that organizations must provide significant value to customers in a number of ways.

  7. Dispelling 6 Common Myths About Selling Cloud Services
    5/24/2016

    Lots of technology business owners hesitate to offer cloud services. Some of them think the cloud will offer less control over their clients’ IT environments, while others worry about the fact they won’t have any servers to support. Do those concerns sound familiar? If so, it’s time to change your thought process by looking at the cloud from a client’s perspective.

  8. 2016’s Top Field Service KPIs How To Help Service Managers Meet Them
    5/24/2016

    Key indicators of a successful service organization haven’t changed much in the last few years, but the tools and strategies service managers use to meet them are changing all the time. When it comes to setting and measuring key performance indicators (KPIs) each year, service managers see better results when they focus on the process of delivering service, rather than the results. For example, rather than measuring profitability or number of service calls per day, analyze the success of the processes involved in delivering service. When the process goals are being met, the desired results will follow.

  9. 5 Painful Conversations Document Management Software Prevents
    5/18/2016

    If you’re like most employees in the workforce, there are likely people with whom you have trouble working. Although worker traits are as deeply embedded in their personalities as they are capable of causing employee infighting and lowered morale, many disagreements arising in the workplace stem from a far more surmountable issue: the communication barriers imposed by outdated or inefficient technology.

  10. Top 4 Features Of An RMM
    5/18/2016

    As more IT companies switch from a break/fix model to MSP model, it’s vital for MSPs to separate themselves from the competition in order to make this transition successfully. Selecting the right Remote Management and Monitoring (RMM) software is key to making that transition. RMMs will increase efficiency, time to fix, and visibility in a computer network, but you need to make sure your RMM tool has the right tools.