Managed Services Executive Commentary

  1. 2 Keys To Building A Business You’ll Love

    One of the things I like most about running an IT solution and managed services practice is that after nearly 18 years, I’m still learning new things about technology — and making the business run better. When it comes to the latter, I’ve learned it’s often the little things that keep us from reaching our full potential.

  2. The Role Of Video In Your IT Clients’ Business Intelligence

    According to Cisco's recent Visual Networking Index Report, video is now the fastest growing type of data in the world.  The report estimates by 2019, nearly one million minutes of video content will cross the network every second. Of course, video generated by security and surveillance systems is included in these numbers. This represents an enormous amount of unstructured data – or Big Data – that can potentially be mined for business intelligence.  However, generating any kind of actionable information from endless amounts of video content can seem overwhelming, which is why surveillance video is often overlooked when it comes to Big Data and generating business intelligence.

  3. 3 Reasons To Add Data Governance And Security Solutions To Your Portfolio

    The IT industry is more aware of data security risks than ever before. Despite this recognition of the current reality, many organizations remain unprepared to properly manage sensitive data and reduce the fallout from breaches that may plague their teams in the future. No matter the size or scope of your company, one of the worst moments for an IT or security manager is the one that follows a data breach — especially if an executive is asking whether the company could have prevented the incident.

  4. Why Your IT Clients Need A HIPAA Risk Assessment

    If your clients deal with healthcare records of any kind for Health Insurance Portability and Accountability Act (HIPAA) purposes, their business is considered either a covered entity or a business associate, and they should be preparing in earnest for Office of Civil Rights (OCR) HIPAA audits in 2015 and 2016.

  5. How Swipes, Taps, And More Can Protect Your IT Clients Against Online Fraudsters

    Do you know that every two seconds someone’s identity is stolen? There are several ways to combat this such as getting creative and random with passwords and PIN numbers, refusing to provide personal information over the phone, shredding receipts and bank statements, and keeping a close eye on credit card statements.

  6. How VARs Can Educate Restauranteurs On Business Intelligence

    Not long ago, restaurants were run mostly by intuition and personal experience. Restaurant operators would put a menu together, serve their customers and hope the customers liked it — using anecdotes as the metric of choice. They would estimate how much staff was needed based on their recollection of history, and hope the managers scheduled enough — but not too many.

  7. 7 Reasons You Should Charge Your IT Customers More

    The landscape for managed services providers (MSPs) has changed significantly over the last 10 years.  A decade ago most IT companies were providing break-fix service and then hoping for the occasional project work.  Early adopters to the MSP model sold proactive service and the uptime promise to their clients meant they could charge more because they sold on the value of the increased productivity that is a result of well-maintained IT infrastructure.

  8. How MSPs Can Become The Sherpas Their Clients Need

    As a managed services provider (MSP), it’s your duty to guide your clients and lead them successfully through the treacherous (well, hopefully not too treacherous) world of IT services, ensuring they have what they need, when they need it. Never thought of yourself as a sherpa? However you want to define your relationship with your customers (and whatever you want to call it) there are certain ways to establish a solid, dependable back and forth with your customer base.

  9. 3 Small Businesses That Used Cloud Backup To Defeat Ransomware

    One of hugely important benefits of cloud and hybrid backup software is the protection it provides your clients against ransomware. When a crypto virus or some other form of ransomware strikes, it typically locks up the user’s files and demands that money be paid for an encryption key.

  10. Beyond The Headlines: Taking A Holistic Approach To Data Security

    It seems as if a week doesn’t go by without a data breach making headlines. From recent news of backup tapes gone missing from a Massachusetts-based hospital to a phishing attack at an Indiana-based healthcare system to a malware incident involving payment cards at several upscale hotels in California, the reasons for these data breaches vary widely. While each of these incidents offers a cautionary tale for businesses of all sizes, they don’t fully illustrate what’s needed to successfully fill the security gaps that exist today.