Managed Services Executive Commentary

  1. 5 Characteristics Of A Great IT Employee — And None Of Them Are Technical Skills
    10/16/2014

    My underlying principle about recruitment is that specific skills and training are important, but they shouldn’t be your primary concern during the hiring process. Job skills are necessary, of course, but you should look beyond skills and consider the behavioral characteristics that spell success in your company. My belief has always been that I can teach you to do your job better, but I can’t change who you are. Behavioral skills are much harder to teach and to change. People skills, management, leadership, creativity, ability to deal with adversity: these are of more value in the long term than any specific “job” skill. In the end, those are what we need.

  2. 7 IT Security Best Practices For IT Pros To Protect Against Cyber Threats
    10/15/2014

    Cyberattacks come in many forms, from nation-state hacking to ransomware. Malware like CryptoLocker, which netted the malware authors a reported $30M, doesn’t discriminate either — hitting the consumer, the small business, mid-market, and large enterprises. 

  3. Top 5 Reasons Why CFOs Are Concerned About Backup
    10/10/2014

    The CFO these days is far more than just a bean counter.

  4. 5 Tips To Adding Value To Hybrid Clouds With Cloud Management Platforms
    10/10/2014

    The data center world was changed forever by the virtualization revolution – and that change has only accelerated with the cloud computing technology that followed.  Over the last 18 months the market has settled on the notion that any sizable organization that has enough workload diversity benefits the most by using  both public and private cloud in a hybrid model.

  5. 5 Pitfalls To Avoid With Cloud Backup
    10/8/2014

    Businesses that are not leveraging cloud to aid in disaster recovery goals are missing out on the benefits — but it may not be their fault. The maxim, “If it was easy, everyone would be doing it” applies to cloud as much as anything. Knowing what’s possible in the cloud and how to seize it could change your IT customers’ life for the better — but they are going to need guidance. Considering the decision to leverage the cloud for backup from your customer’s perspective can help you steer them away from common pitfalls.

  6. The Best Way To Grow Your Business
    10/7/2014

    The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.   

  7. The Needle Is In The Haystack … Find It!
    10/7/2014

    I think the headline of this article accurately reflects the hope of most prospecting efforts. Regardless of what you and your team sell, if you’re engaged in prospecting as it has been taught for decades, then you are directing your team to find the proverbial needle in a haystack.

  8. Your Small Business Is Compliant, Right? Probably Not.
    10/6/2014

    I can hear you saying, “Why yes, of course it is!  We’ve crossed all our T’s, dotted all our I’s, paid a lot of money to get it right, WE’VE GOT THIS!”  And I’m sure you do...when it comes to the IRS, OSHA, and whatever other agency we can think of with regard to your operational structure.  But what about your HR processes?  Can you honestly say you’ve got this?  I’m betting you can’t. 

  9. POS Security: 5 Ways To Protect Against Data Breaches
    10/3/2014

    Earlier this year, a string of eateries in the Pacific Northwest experienced security breaches, with 290 restaurants exposing customers’ credit card info. The restaurants included well- known names like Dairy Queen, and small businesses like Flat Tail Brewing Company and Laurelwood Brewing. The common thread between these businesses was the attacks took aim at vulnerabilities within their point of sale (POS) security.

  10. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (Part 2)
    10/3/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. In my last post I wrote about the fact that my own search for the holy grail of metrics has served fruitless. I proposed that many of you, like me, have at times suffered from “Metric Envy” (measuring the same metrics as someone you deem successful) or “Metric Overload” (measuring too many things and managing none).

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