Managed Services Executive Commentary

  1. A Must-Read: "Blue Ocean Strategy"
    5/27/2014

    As IT service providers, we are used to competition coming at us from all sides, but it doesn’t mean we have to like it.  For years I’ve searched for inspiring ways to stand out from the crowd.  Then I read Blue Ocean Strategy by W. Chan Kim and Rene Maurbogne (published by Harvard Business Review Press, 2005). It hit me like a lightning bolt. It was grounded in fact, quantitatively analyzed, well substantiated — and it validated the path on which we already were on.

  2. 5 Ways Cloud Services Are Forcing Your Business To Change
    5/22/2014

    Clouds! Public! Private! Hybrid! Buzzwords ... and more buzzwords! Let’s face it, cloud computing has arrived, and is not going anywhere. Sure, we had the same technologies “back in the day” (think: mainframes, where access was remote and not on-premise, and secure) and today, everyone professes to have a “cloud” solution.

  3. Savvy MSPs Take Role Of Outsourced CIOs
    5/22/2014

    As solution providers have evolved along the services spectrum, their method of engagement has also changed. Many IT providers started life as resellers. In the early days of the channel, manufacturers would provide a product that IT providers would resell, making a healthy margin.

  4. 4 “Dirty Secrets” Hiding In Your Pricing Strategy (And How to Avoid Them)
    5/21/2014

    Your pricing strategy plays a critical role in supporting your relationships with your customers. To ensure you’re maximizing every sales opportunity, here are four “dirty secrets” you should be aware of that could potentially be undermining your efforts.

  5. How To Bundle And Price Managed Services
    5/21/2014

    Sometimes a client will ask me, “What computer should I buy?” I can only answer that question with a series of other questions about their unique computing needs and preferences. If I ask another IT service firm how they bundle and price their managed services plans, I hear entirely different options and pricing from my own plans. Each client is unique in terms of their buying patterns, just as each business owner is unique in their pricing structure.

  6. Retail IT VARs: Managing Your New Managed Services
    5/21/2014

    With every new business model comes a new language. I have sat in countless presentations where the speaker used a three or four letter acronym that I spent the next five minutes trying to decipher.

  7. Bye-Bye, Broadband Barriers: Carrier-Class Network Service Is Available In Smaller Markets
    5/19/2014

    Managed Service Providers (MSPs) that serve multi-location businesses know that their customers thrive when their satellite offices generate a large share of the company’s revenue and the home office drives efficiency and cost control through well managed, centralized operations — including IT.

  8. Top 5 Trends In Managed Services For Architecture, Engineering, And Construction
    5/13/2014

    During the last 18 months we have seen a steady increase in the number of requests that we have received from architecture, engineering, and constructions companies to manage their software applications. The scope includes project design collaboration and work-sharing applications through to construction work packaging and asset management.

  9. When Do You Know It’s Time To Rebrand?
    5/13/2014

    Your brand may say exactly what your company is all about — or perhaps gives the wrong message to prospects before you even get to speak with them. You can try your hardest to form others’ opinions about your brand, only to be pigeonholed into a vertical or service that may only represent a small portion of your offering. If you feel that your current marketing keeps growth at bay, this may be the perfect time to rebrand.

  10. I Sat In A Time Machine Last Week … I Borrowed A Desk
    5/9/2014

    No, more accurately, I should say I sat in a time capsule. You see, I needed to borrow a desk and a PC and was near a friend’s company. He graciously allowed me to spend some time at the desk of one of his salespeople who was out of town. I became aware that I was sitting in a time capsule, when I looked around this individual’s work area.

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