Managed Services Executive Commentary

  1. It’s Time For IT Resellers To Get Their Heads In The Clouds
    2/10/2015

    The cloud as a computing concept is relatively new, though it has its roots in central database management, which has been around since “The Ed Sullivan Show” and “Leave it to Beaver” were must-see TV.

  2. 3 Questions To Help Customer Relationships Thrive
    2/10/2015

    In the world of managed IT services, it never really seems to slow down. And when you’re constantly running at full speed, it’s easy to overlook certain risks and challenges that can put your success at risk. The good news is that these pitfalls both start and end with you — meaning you can avoid them if you know what to look for.

  3. Don’t Leave Data Security To Chance — When Cloud-Based BDR Can Save The Day
    2/10/2015

    The MSPAlliance predicts, this year, security will be one of the top concerns for both technical and non-technical users. This is no surprise considering that high-profile data breaches at Target, Home Depot, Lowes, and other retailers are making consumers increasingly aware of how vulnerable they can be to cyberattacks.

  4. An MSP Lists The Top 4 Features Of An RMM Solution
    2/9/2015

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  5. 6 Steps To Conquering The “Channel Evolution Challenge”
    2/9/2015

    There doesn’t need to be fear in the channel. But VARs, agents, and systems integrators who hand off prospects to services providers stand to lose revenue — and the customer — forever. This nightmare scenario is commonplace for companies that fail to expand their solution menus, stay educated on new options, and team with master agents with a broad services portfolio.

  6. How To Apply The Principles Of Effective Metrics
    2/6/2015

    A few weeks ago, I wrote about the “Quest for the Holy Grail of Metrics”. In that post, I talked about some principles that I recommend using to build a set of metrics to help in three critical areas. Those areas are customer satisfaction, profitability, and employee engagement.

  7. Why To Use The “New Math Of Sales Excellence”
    2/6/2015

    The purpose of this report is to explain why the typical sales organization that believes that sales is a numbers game is correct, but not accurate.  I know my words may be a little confusing, but bear with me for just a moment.  As always, sales is a numbers/activity game, but the numbers have changed.

  8. Retail Data Or Healthcare Data: Which Is More Secure?
    2/6/2015

    Data breaches are one of the biggest threats and concerns today for an individual. There are two industries where these threats have impacted individuals the most — healthcare and retail. Does either one of these industries pose a greater threat than the other?  I think so.

  9. The Cybersecurity Horizon: 5 Trends For 2015
    2/5/2015

    With a new year comes new challenges and opportunities, and corporate security is certainly no exception. 2014 was the year of the data breach, with cyberattacks affecting major brands including Sony, Target, and eBay to name a few. Now that’s its clear cybersecurity must be on the 2015 agenda, what can resellers and VARs expect to guide corporate security needs? Below are the top trends that will influence security demands and how resellers communicate their value.

  10. The Top 5 Traits To Look For In A Sales Rep For Your IT Solutions Provider
    2/5/2015

    Love ‘em or hate ‘em. Sales reps run the gamut between all-star and dead weight. What should you look for before you pull the trigger and hire one?

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