Managed Services Executive Commentary

  1. 5 Lead Generation Secrets
    2/25/2016

    Marketing is all about bringing in leads —finding and attracting new customers and creating a buzz around the business you do and why you do it better. To really rake in the leads, you’ll need to focus on the right ways to show off what sets you apart from your competitors.

  2. 5 Insights Into Successful Channel Relationships
    2/23/2016

    Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime. What can vendors do to develop mutually profitable channel relationships with their partners? Teach them to fish? Well, something like that.

  3. Why Every MSP Should Offer BDR
    2/23/2016

    As a full service manages service provider (MSP), one of our goals is to turn our clients’ networks into the black boxes they expect them to be. But with that comes the responsibility of assuring them all the bases are covered, especially when it relates to backup. With that in mind, there are three reasons you should offer every client a comprehensive data backup and BDR solution...

  4. Sales Courtesy
    2/22/2016

    Here is a scenario that I experience all the time in my sales efforts and I want to see how many of you have the same experience. I call a prospect and one of three things happen.

  5. Revenge Of The Zombie Clauses
    2/19/2016

    Sunday marked the mid-season premiere of The Walking Dead. For those of you who are not aware, the show revolves around a post-apocalyptic world where zombies attacking the living is the new normal. It’s fun entertainment and has shown up in popular culture such as World War Z and I Am Legend.

  6. You Are The Smartest People In The Room
    2/12/2016

    It must be an amazing time to work at the Apples, Googles, and Teslas of the world. These companies are teeming with the best and the brightest, working on innovative products and disruptive technologies. It felt much the same way during the golden era of Wall Street. Recruiting events at Harvard and Stanford were standing room only affairs. 

  7. What The Average Fire Department Can Teach MSPs
    2/9/2016

    My good friend and managed services provider (MSP) CEO Michael Halperin once asked me, “What does the average fire department spend 2 to 5 percent of their time doing?” Being a former volunteer fireman, I knew the answer was fighting fires, but hadn’t given much thought as to why and the parallels to the managed services world of today.

  8. The Top 7 Benefits Of Building Situational Awareness In Safe Cities
    2/3/2016

    Safe city initiatives help cities achieve true situational awareness — both in routine times and during emergency situations — by aggregating a large amount of data and turning it into actionable intelligence.

  9. Enhancing The Customer Experience Through The Channel Ecosystem
    2/3/2016

    For small to midsize businesses (SMBs), which represent more than 90 percent of companies in most countries, delivering a superior experience to customers around the world may seem like an impossible task. Fortunately, channel partners are there to help fill that void.

  10. Why Adopt The Hybrid (Break-Fix And Recurring Revenue) Business Model
    2/2/2016

    A solutions provider could certainly believe that in order to be successful at managed services, you must abandon break-fix entirely in order to enter the promised land of recurring revenue. This is not true.