Managed Services Executive Commentary

  1. Ask Coach: Making Your Team Part of Strategic Planning, Part 2
    2/24/2015

    Q: How do you invite your team to be part of strategic planning? Coach: Instead of “invite,” “engage.”

  2. Clearing The Clouded Line Between VAR And MSP
    2/24/2015

    Throughout the decades, there are very few things that have impacted the evolution of the VAR as much as the cloud. With its limitless scalability, ability to help lower service delivery costs and capability to support better remote servicing access, the cloud is changing the shape of VARs’ businesses for good.

  3. Top 3 Books You Should Read If You Lead
    2/24/2015

    You can’t lead in a vacuum. Knowing how to effectively collaborate, communicate, and inspire takes time. And the “right way” is evolving just as quickly as the technology market progresses.

  4. Strategic IT Sales: Creating A Vision And Getting Buy-In
    2/24/2015

    Strategic sales is the process of taking your top few accounts and looking at them differently than you do your other clients. With these accounts, you want to jointly create a vision and a roadmap for the next three to five years. This includes not only what you can provide for them but also some of their other partners including their telecom and physical plant providers. Broaden your vision.

  5. You’re Ready To Transition To Managed Services — Are Your Clients?
    2/19/2015

    Making a successful transition from a break-fix to a managed services business model requires more than just internal changes. Of course you will need to change processes and technologies around managing your client’s environment and educate your technicians, sales, and finance staff. However, that on its own is not enough to make your transition successful.

  6. It’s Time To Rebrand Your Sales Team
    2/19/2015

    Recently a co-worker of mine forwarded a WSJ article addressing why it’s so hard to fill high paying tech sales positions. The article came as no surprise to me, as the sales positions I have been trying to fill the last couple of years have presented challenges. It’s hard to fathom why, in this economy, folks aren’t jumping at the chance to earn $75K+, right? 

  7. The Year Of The Services Provider: 5 Ways To Avoid Security Breaches
    2/19/2015

    A new security breach seems to hit the news every week, and services providers must take proactive steps to make certain that they — or a partner provider — don’t unknowingly add an organization to the growing list of victims.

  8. Ask Coach: Making Your Team Part of Strategic Planning, Part 1
    2/19/2015

    How do you invite your team to be part of strategic planning? Coach: Instead of “invite,” “engage.”

  9. Why Solutions Providers Need Automation That Scales
    2/17/2015

    One of the oldest sayings in technology is both simple and true: almost everything breaks at scale. From operations and maintenance, to deployment and provisioning, to the development of the technology that gets used inside enterprise data centers every day, we see this truism manifest itself. Whether it’s new tech, new operational and consumption models, or new business models, everything evolves and changes as the scale with which it operates gets larger.

  10. 10 Pieces Of Advice For A New MSP (I Wish I Knew Then What I Know Now…)
    2/17/2015

    Most of life’s milestones for me are accompanied by some amount of reflection; looking back, smiling about the good times and successes, holding back a few tears earmarked for the failures and wincing just a bit (or a lot) at the things I now know that I didn’t know.

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