Managed Services Executive Commentary

  1. The Cloud Is For Everyone, But Not For Everything
    8/28/2014

    As a business consultant to manage services providers (MSPs), I often help my clients build a cloud offering to sell to their customers. The first thing I tell them is, “The cloud is for everyone, but not for everything.” Sometimes when I say this I get that “deer in the headlights” look from them.  I then explain my thoughts to them and in this post I will explain them to you as well.

  2. Leading Your Service Team Through A Merger Or Acquisition
    8/28/2014

    I can remember the day I had to go into my team’s normal meeting room and deliver the news that we had been acquired.  I had a prepared statement that we division leaders had prepared with the acquiring company which made the first seven minutes easy to get through.

  3. The (IT) Price Is Right: 5 Tips For Spinning Service Costs To Your Advantage
    8/28/2014

    When it comes to IT, it’s pretty clear that cost is boss. In today’s business climate, how could it not be? Companies rely on IT more than ever as they strive to remain competitive within their industries.

  4. The 3 Biggest Threats To MSPs
    8/28/2014

    Channel providers are facing increased competition and needing to continually prove the worth of the services they are selling.

  5. Ask Coach: How Do I Establish Credibility As A Leader?
    8/27/2014

    How do I establish my credibility as a leader to execute on the change that folks want to see happen?

  6. Best Practices For Professionals: One Day That Changed My Sales Career
    8/25/2014

    In his last series, Gary Pica focused on increasing managed services practices sales. In this four-part series, he shifts the focus to best practices for individuals that will make a positive impact on your businesses. Each week, Pica challenges you to examine your own systems, methods — and habits — and consider changes, if needed, for the better.

  7. From Peer Power: M&A As A Growth Strategy
    8/22/2014

    Without a doubt, one of the hottest growth tactics in the IT market right now is the use of  mergers and acquisitions (M&A) as a strategy. Having done seven of these transactions during the time I owned an MSP, there is no doubt that I’m a believer in the tactic as a great approach to growth. 

  8. 5 Ways MSPs Can Prepare For The Internet Of Things
    8/22/2014

    For those not already familiar, according to Gartner the Internet of Things (IoT) is “the network of physical objects that contain embedded technology to communicate and sense or interact with their internal states or the external environment.” If you’re like most of the small business owners or managed services providers out there, you’re likely still trying to wrap your head around the hype and figure out what this actually means for your business.

  9. Hiring In The IT Channel: Finding People With The Right Skills Is Just The Beginning
    8/21/2014

    Recently, I was having lunch with the CEO of an IT security company and we were talking about what she really needs in IT staff.  “Let me tell you what I don’t need,” she said. “I don’t need somebody who will work 9:00 to 5:00 and go home thinking that his or her day is done.  I don’t need somebody who is going to hide behind a computer. What I do need are people who will give everything they have to my company and my end clients.”

  10. Sales Is Still A Numbers Game
    8/21/2014

    But, the numbers that you need to monitor and measure have changed dramatically, and I do mean dramatically. Back in my early days of selling for IBM, one of our management's mantra was “calls plus presentations equals sales,” and that worked.

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