Managed Services Executive Commentary

  1. Dispelling 6 Common Myths About Selling Cloud Services
    5/24/2016

    Lots of technology business owners hesitate to offer cloud services. Some of them think the cloud will offer less control over their clients’ IT environments, while others worry about the fact they won’t have any servers to support. Do those concerns sound familiar? If so, it’s time to change your thought process by looking at the cloud from a client’s perspective.

  2. 2016’s Top Field Service KPIs How To Help Service Managers Meet Them
    5/24/2016

    Key indicators of a successful service organization haven’t changed much in the last few years, but the tools and strategies service managers use to meet them are changing all the time. When it comes to setting and measuring key performance indicators (KPIs) each year, service managers see better results when they focus on the process of delivering service, rather than the results. For example, rather than measuring profitability or number of service calls per day, analyze the success of the processes involved in delivering service. When the process goals are being met, the desired results will follow.

  3. 5 Painful Conversations Document Management Software Prevents
    5/18/2016

    If you’re like most employees in the workforce, there are likely people with whom you have trouble working. Although worker traits are as deeply embedded in their personalities as they are capable of causing employee infighting and lowered morale, many disagreements arising in the workplace stem from a far more surmountable issue: the communication barriers imposed by outdated or inefficient technology.

  4. Top 4 Features Of An RMM
    5/18/2016

    As more IT companies switch from a break/fix model to MSP model, it’s vital for MSPs to separate themselves from the competition in order to make this transition successfully. Selecting the right Remote Management and Monitoring (RMM) software is key to making that transition. RMMs will increase efficiency, time to fix, and visibility in a computer network, but you need to make sure your RMM tool has the right tools.

  5. Big Data Analytics: Real World Benefits For Retailers
    5/17/2016

    Technology has positively impacted a wide variety of industries from finance to education to healthcare. The retail industry in particular has experienced one of the most radical technology transformations, the result of efforts to meet consumer demand for an increasingly personalized, on-demand shopping experience. Big Data analytics in particular have helped many retailers boost revenue and enhance the overall customer experience. In fact, 94 percent of retailers believe the customer of the future will be driven by technology.

  6. The Top Cloud-Based Service MSPs Should Offer
    5/16/2016

    There are four little words that strike terror in my heart; four words that even years of seasoning as an IT professional can't calm away. Even as I type them, I find myself unconsciously recoiling. They are: “Bring Your Own Device.”  

  7. 5 Questions To Help Evaluate Your Wireless Network Security
    5/13/2016

    $400 million. That’s the estimated loss from 700 million compromised records caused by data breaches according to Verizon’s 2015 Data Breach Investigations Report. There’s no question data breaches are becoming a bigger threat to companies worldwide, particularly as their customers and employees rely more on technology to do their jobs — and as more and more devices are connected via the Internet of Things.

  8. How To Make The Move And Be A Successful MSP
    5/10/2016

    A hardware-centric focus isn’t going to grow your business fast or make it last for decades. The profit margins are thin and the business of “reselling” is old school. The real opportunity for channel partners is around professional services and managed solutions.

  9. Two Factor Hack – Why Your Clients Might Not Be As Safe As You Think They Are
    5/6/2016

    Two factor authentication (2fa) is available with many Internet sites and services (though you may need to manually choose to use it) and it can greatly increase the security of your clients’ accounts. Rather than simply relying on a static username and password, 2fa introduces a second authentication entry such as a onetime password sent via text to a cell phone, an ever-changing code entered from a physical token or token app on a smartphone, or a one-time password sent to an email address. Of these three options, there is one that is less secure and may even equate to a completely false sense of security.

  10. Rising Security Priorities: 5 Security Trends To Watch
    5/5/2016

    Over the past eight years major IT industry shifts have demanded attention and budget. Hot topics that have dominated the IT conversation have included unstructured data governance, network monitoring, threat detection, virtualization, new cost-effective approaches to infrastructure management, and backup and disaster recovery solutions that help restore sensitive information in case of data loss or theft. These topics have changed the way IT manages and protects their environment, but even more where they place their resources and time.