Managed Services Executive Commentary

  1. 3 Qualities Of An IT Solutions Provider That SMBs Want

    Small-to-midsize businesses (SMBs) are faced with an ever-growing list of technological challenges. A few of those challenges are keeping IT systems humming, deciding which technologies to invest in, and keeping up with the latest technological developments that impact their business.

  2. MSP Teams: Not Just From IT Backgrounds Anymore

    As the cloud continues to displace locally installed and managed solutions, businesses need experts to help them strategically use technology in a way that improves the efficiency of their business operations. While smart techs who’ve mastered the wizardry of registry keys and quirky Microsoft technology are able to now turn their attention to the equally opaque world of APIs and policies, smart MSPs are adding skills not often seen in technology teams in the small and medium business market: business analysts who combine high level knowledge of complex technology with an understanding of business needs.

  3. Ask The Consultant: How To Have One-To-One Meetings That Matter To Your IT Solutions Provider Team

    In business, we often talk about mission, vision, and values to our teams and the importance of ongoing discussions and communications around those major themes. 

  4. 3 Things Solutions Providers Can Do To Build Partnerships With SMBs

    Partnering as an IT solutions provider with the small and medium business client is the sole focus of many integrators and MSPs (managed services providers). Though SMBs have many of the same needs as bigger firms, they are usually less tech savvy, have fewer resources and a less strategic view of their IT. So they are looking to you for three things.

  5. Just Own It: Can Self-Leadership Work In Your IT Solutions Provider?

    In the ultimate move toward self-leadership in the workplace, Zappos (among others) recently announced they were eliminating managers in an effort to keep things less corporate.  In a movement called holacracy, teams are expected to know what needs to get done and do it, focusing on the relationships rather than the individual to meet objectives.

  6. 3 Things Small Businesses Want From Their IT Providers

    The IT services market is a unique one, and the SMB niche within it is even further refined. Small and medium-sized businesses have far fewer resources (and minimal manpower) when compared to their enterprise counterparts — and traditionally, these restrictions have prevented smaller organizations from gaining access to emerging technologies and infrastructure solutions.

  7. Disaster Strikes: 3 Critical Factors That Should Be A Part Of A Recovery Plan

    In the darkest days after a tornado in early May damaged 30 percent of Van, Texas, (a city outside of Dallas) residents were provided some relief when the Van High School “Vandals” baseball team beat North Lamar High School to go on to the state semifinals for the first time in program history.

  8. What IT Solutions Providers Need To Know About Bitcoins And Cryptocurrency

    Bitcoins are a form of cryptocurrency, meaning they do not have a physical representation. Instead they are stored in an online exchange in anonymous wallets. They can be transferred anywhere in the world via the Internet. They can be paid from anywhere, to anywhere with total anonymity. The long and short of it is: They are the ideal form of payment for illicit activities and hackers.

  9. What To Consider When Planning Your Business Exit Strategy, Part I

    One of the areas I spend considerable time on is helping business owners prepare for and then complete an exit from the business they often founded and have worked in for decades. Let’s get one thing straight:  It is a big deal for an entrepreneurial owner to exit his or her business. In fact, it is a very big deal. The saddest call I receive comes from a small business owner that has worked in their company for decades. It was their creation, and they have poured sweat and blood into building it to where it is today.

  10. 6 Reasons Every MSP Should Sell VoIP

    Remember the days when the most integration your computer and your telephone had was when you connected to the Internet via dial-up modem?  It was really more like the occasional meet-up than a full-fledged marriage between two critical pieces of technology. Phone systems, like mainframe computers, were highly specialized, cumbersome, and expensive long-term commitments — and there was an equally specialized and highly trained sector of people who sold and serviced them.