Managed Services Executive Commentary

  1. Knights, Kings/Queens, Presidents And You: How To Lead When Others In Leadership Roles Won’t

    He bows before you, King/Queen of your Technical Realm. You raise the magical gleaming silver sword, Excalibur, high over your head. Lowering Excalibur, you touch each shoulder of that bowed special ally as empowering words fall from your lips, “I dub thee, Sir, Knight of the Royal Technology Table. Arise Sir Reginald and assume your leadership role.” With a hope-filled heart you watch Sir Reginald arise. He walks into your service team meeting glowing with pride and promptly falls on his face. Gasping for air, you awake from your dream wondering, “How can I lead when my leaders can’t … or won’t?”

  2. Does Your Company Have A Path To Sell POS-as-a-Service?

    “POS-as-a-Service” is a phrase that is the buzz in our point of sale (POS) industry. Does it mean the same thing to every VAR, ISO, or ISV?  Most certainly it does not and nor should it. The list of benefits for both the merchant and the POS provider is varied depending on your position in the market, your targeted customer, and your selling strategy. How did we get to be an emerging POS-as-a-Service industry, and where are we headed?

  3. Mobilegeddon: Is Your Business Ready?

    Smartphones. Social media. Instant communication. Our world is ever changing and evolving. Along with these changes in technology come changes in how businesses operate. One of the biggest changes can be seen through business’ presence on social media and via their organizations’ websites.

  4. Great Leaders Take Time To THINK: Got Thoughts?

    IT solutions providers can benefit from learning and using Steven Covey’s four quadrants — and recognizing Quadrant II, which includes important, but not necessarily urgent, tasks like planning and relationship building, should not be overlooked but rather considered an investment of time in your business’ success.

  5. 7 Reasons To Provide Quarterly Reports To Your Managed Services Customer

    Managed IT services providers (MSPs) must ensure that their service delivery objectives are in line with their client’s business objectives. The common aspiration of an MSP is to provide a service that their client finds valuable and thus indispensable.

  6. Reducing Data Center TCO Is A Critical Business Objective For Your IT Clients

    For the majority of global enterprises, the data center is now the strategic hub of the business. This has led many organizations to re-evaluate facility efficiency, accountability, and cost management. When tasked with reducing capital and operating expenditures, most focus on optimizing cooling and power infrastructure as it is an operational area simple to understand and a management strategy with an immediate impact on a data center’s operating expenditure (OpEx).

  7. 3 Ways Channel Partners Can Become Experts In Healthcare IT Security

    With data breaches on the rise in the U.S., the security of personal data is becoming a growing concern for both consumers and businesses, and rightly so. The major cyberattack experienced earlier this year by Anthem exposed the sensitive healthcare information of 80 million Americans — nearly a quarter of the U.S. population. And that’s just one example.

  8. 5 Reasons Why HR Apps Are Not “Stand Alone” Solutions

    Lately there’s been a lot of buzz in the SMB space regarding the use of HR apps, and many have emerged as a way to fill some HR voids for small business owners. Offering scalable and affordable applicant tracking systems (ATS) and human resource information systems (HRIS), the apps seem to alleviate the need to hire HR staff.

  9. Ask Coach: How Do I Get My IT Solutions Provider’s Employees To Take Ownership Of Responsibilities?

    How do I get people to step up and take ownership of responsibilities so I can get out of the middle of things?

  10. Security In The Age Of The Internet Of Things

    The nature of the Internet is changing before our eyes. The growth is relentless, and the rate of change, even for our business, is incredible. It’s not just a way to hook computers together anymore; it’s become a way to enable new and different kinds of efficiencies and even lifestyles. We are not yet to the point of the refrigerator anticipating our dietary needs, but every day brings us closer.