Managed Services Executive Commentary

  1. 5 Steps Toward Creating A Culture Of Innovation

    “We value a culture of creativity and innovation.” These words, or something like them, appear in almost every company’s About Us or Corporate Culture page. Whether or not it’s true is an entirely different story, as everyone throws these words around so much they’ve been reduced, unfortunately, to inflated buzzwords.

  2. Make 2015 The Year Mobile Productivity And Security Go Hand-in-Hand

    There’s no denying the fact that we’re a society on the go — at work and at play. According to IDC, by the end of 2015, there will be 1.3 billion mobile workers. To put that number in perspective, Facebook just hit the 1.3 billion mark for active monthly users in Q3 2014.

  3. Why Adopt A Hybrid Break-Fix-And-Recurring-Revenue Business Model?

    IT businesses keep growing with technology and often change strategies to improve revenue and sustain themselves in the market. To attract customers and get a win over competitors, they keep experimenting with various revenue models. For instance, the IT service industry doesn’t provide only support services to customers but also offer a range of end-to-end IT solutions to expand their businesses.

  4. The Growing Importance Of A BYOD Policy — In Light Of The Growing Number Of Devices

    It seems like the phrase BYOD, short for “bring your own device,” has scarcely caught on, and now we’re in the position of needing another. Indeed, with the announcement of the eminently expected Apple Watch and the various and multifarious forms of Android Wear, it seems that wearable technology is finally ready to have its day in the sun.

  5. 3 Fundamental Elements Of Success In Managed IT Services

    The managed services model is a true godsend for IT integrators and clients alike. It affords much-needed financial stability through predictable, recurring revenue and provides an all-encompassing support platform for end clients. However, the MSP business model is only effective when it is well executed.

  6. 5 Warnings About Jurisdiction And Cloud Storage

    Technology and law are two things that can never seem to get on the same page. Technology moves at such a rapid pace that the law can never seem to catch up. Now, mix in the advent of cloud storage and the complexities begin to mount. Cloud storage has spurned a global phenomenon where your clients data can be housed anywhere in the world. Without even knowing it, your clients data stored in the cloud can be subject to local, national and even international laws.

  7. The ROI Of Video Help Desks

    Support and sales are always important parts of any business, and when it comes to SMBs, the two divisions play a major role. For SMBs, each and every customer is important. Many business move up the ladder quickly through compelling customer reviews and good ol’ word of mouth recos. In this social media era, reputation of an organization can be destroyed in few minutes if support is found to be lagging.

  8. MSP Sales Teams: Not Just From IT Backgrounds Anymore

    The journey of IT companies during the last quarter-century has been an eventful one. At various times, they have been labeled — with varying degrees of accuracy — break-fix mechanics, troubleshooters, network technicians, and, most recently, managed services providers (MSPs).  The latter concept has driven a revolution in the space, along with the rise of cloud-based software services such as customer relationship management (CRM) and enterprise resource planning (ERP). Many IT firms have now evolved into shops providing applications for nearly every business need, with a business model based largely on monthly subscriptions. 

  9. How “Software-Defined” Is Redefining The Modern Data Center

    Modern data centers are changing in a rapid, dramatic fashion. No longer implementing singular, enormous, and inflexible designs, today’s data centers are influenced by “software-defined” concepts such as pooling, virtualization, and abstraction. As a result, software-defined solutions are increasingly becoming the norm in IT infrastructure, helping to reduce infrastructure costs, improve resiliency against unplanned service outages and make resources easier to manage and scale.

  10. Hype Or Opportunity? 4 Things Managed Service Providers Need To Consider About The Internet Of Things

    In 2012, Chicago installed solar powered trash collectors in its central business district. Not only do the containers hold more trash because of the compactor, but built-in sensors expedite the process and alert the headquarters when they’re full. This greatly reduces the need for pick-ups, saving both fuel and labor costs. Philadelphia saved $900,000 using these compactors and went from 17 weekly pickups with 33 employees to five weekly pick-ups with nine employees. This scenario is the epitome of the “Internet of Things,” more commonly known as the IoT, where “things” talk to other “things” over the Internet.

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