Managed Services Executive Commentary

  1. 4 Reasons To Avoid Storage Lock-In For Disaster Recovery
    6/6/2014

    Successful resellers are able to position themselves as trusted advisors for their customers, aligning to organizational goals, offering solutions that complement existing IT investments, and providing ways to seamlessly adapt as customer needs change. The advent of data center virtualization has helped resellers achieve these goals, but a data center function that many times remains stubbornly stuck in the past, causing headaches for modern resellers, is replication for business continuity and disaster recovery (BC/DR). A recent study reported that more than 75 percent of respondents across various industries experienced a data center outage in the last year. You, as a reseller, know these obstacles better than most, but there are good reasons to challenge the long-established model for DR.

  2. The Biggest Impact Of The Internet Of Things On VARs
    6/4/2014

    First, understand that your business is under attack from competition that until recently was not even on your radar.

  3. How To Take A Data-Centric View Of BYOD Security
    6/3/2014

    BYOD (bring your own device) requires different ways of addressing data security. Ryan Kalember of WatchDox gives advice — and some warnings — about BYOD policies and potential vulnerabilities.

  4. The Future Of Storage: Giving Data A Voice
    6/3/2014

    The storage industry is evolving — moving from providing a place where data resides to enabling organizations to leverage insights from data to make better business decisions. Joe Paquet of Axis Business Solutions, a DataGravity partner, explains where the industry is now, and where it’s going.

  5. Why Solution Providers Must Adapt For Cloud Services Management
    6/3/2014

    The “work anytime, anywhere” trend is changing the face of how business gets done, in more ways than one. For example, businesses of all sizes, in response to growing demand for 24/7 access to critical business applications and documents via remote desktops, tablets, and even smart phones, are layering on an increasing number of cloud-based services designed to support this ubiquitous computing culture.

  6. How To Track And Interpret Open Ticket Count
    6/2/2014

    When it comes to service tickets, there are several metrics to consider; one of them is open ticket count. An important goal as a managed services provider (MSP) is to have the open ticket count be as low as possible. Stated simply, the open ticket count is work not finished. However, work not finished could occur for a plethora of reasons.

  7. Brand Says Everything About Your Business
    5/29/2014

    Branding is a great differentiator, but there are conflicting schools of thought regarding how to go about it. Some VARs and MSPs (managed services providers) market their alliances and status with top-tier vendors. Other assemble IT bundles, solutions, or services that they rebrand and resell for an upcharge. And a small, but growing number of channel partners brand on the business value they deliver to their customers.

  8. A Must-Read: "Blue Ocean Strategy"
    5/27/2014

    As IT service providers, we are used to competition coming at us from all sides, but it doesn’t mean we have to like it.  For years I’ve searched for inspiring ways to stand out from the crowd.  Then I read Blue Ocean Strategy by W. Chan Kim and Rene Maurbogne (published by Harvard Business Review Press, 2005). It hit me like a lightning bolt. It was grounded in fact, quantitatively analyzed, well substantiated — and it validated the path on which we already were on.

  9. 5 Ways Cloud Services Are Forcing Your Business To Change
    5/22/2014

    Clouds! Public! Private! Hybrid! Buzzwords ... and more buzzwords! Let’s face it, cloud computing has arrived, and is not going anywhere. Sure, we had the same technologies “back in the day” (think: mainframes, where access was remote and not on-premise, and secure) and today, everyone professes to have a “cloud” solution.

  10. Savvy MSPs Take Role Of Outsourced CIOs
    5/22/2014

    As solution providers have evolved along the services spectrum, their method of engagement has also changed. Many IT providers started life as resellers. In the early days of the channel, manufacturers would provide a product that IT providers would resell, making a healthy margin.

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